Christina Winans
Lawrenceburg
Summary
Experienced in multi tasking with proven track record in managing and optimizing programs to achieve targeted outcomes. Skilled in strategic planning, phone communication, problem solving, solving issues with insurances as well as third party administrators. I work very well under pressure. Very well versed in customer service as well working with insurance companies working with claims, etc.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Benefits Program Consultant II
Commonwealth of Kentucky
06.2003 - 07.2023
- I work as a liaison for all Insurance Coordinators, third party administrators, and all employees for the Commonwealth of KY and their health insurance. I solved problems with health insurance. I have a lot of experience with customer service. Experienced with Excel, Microsoft, KHRIS, Outlook, TEAMS, Zoom, etc.
- Developed and implemented best practices for solving problems with member's insurances as well as with the insurance companies we facilitated.
- Followed policies and state regulations and guidelines for implementing insurances
- Managed multiple projects simultaneously, ensuring timely completion and keeping members urgency for insurance in mind.
Office Assistant/Receptionist
HR Block
01.2018 - 04.2018
- Scheduled all appointment for customers to file taxes. Filed taxes and created profiles for customers coming in to file their taxes
Education
High school diploma -
Spencer County High School
Taylorsville, KY05.1996
Skills
- Cash Handling
- Cashiering
- Customer Service
- Retail Sales
- Typing
- Serving Experience
- Microsoft
- Excel
- Outlook
- Outlook Calendar
- Cleaning Experience
- Tax Experience
- Bookkeeping
- Accounts Payable
- Accounting
- QuickBooks
- Payroll
- Bank Reconciliation
- General Ledger Accounting
- Balance Sheet Reconciliation
- Journal Entries
- Office Management
- Inventory control
- Auditing
- IOS
- Customer service
- Microsoft Word
- Microsoft Office
- Windows
- Communication skills
- Retail sales
- Sales
- Cash handling
- Cash register
- Front desk
- Analysis skills
- Organizational skills
- Microsoft Excel
- Computer skills
- Phone etiquette
- English
Certification
Driver's License
Assessments
- Sales skills — Proficient
- February 2021
- Influencing and negotiating with customers
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Languages
English
Full Professional
Timeline
Office Assistant/Receptionist
HR Block
01.2018 - 04.2018
Benefits Program Consultant II
Commonwealth of Kentucky
06.2003 - 07.2023
High school diploma -
Spencer County High School