Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

David Laguna

Employee
Gainesville,GA

Summary

He is Customer Associate with 3 years of experience in food industry dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments. Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

2
2
years of professional experience
4
4
years of post-secondary education
1
1
Certification
1
1
Language

Work History

Customer Service Associate

Taco Bell
Gainesville, GA
04.2022 - 05.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Solved problems with products and services by providing customers with technical support.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Kept detailed records of customer interactions to track and resolve issues quickly.

Customer Service Associate

McDonald's Fast Food Restaurant
Gainesville, GA
09.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer calls and emails to answer questions about products and services.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Gainesville High School
Gainesville, GA
08.2019 - 05.2023

Skills

Staff education and training

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Certification

Leadership

Timeline

Leadership

04-2023

Customer Service Associate

Taco Bell
04.2022 - 05.2023

Customer Service Associate

McDonald's Fast Food Restaurant
09.2021 - 04.2022

High School Diploma -

Gainesville High School
08.2019 - 05.2023
David LagunaEmployee