Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zakeriah Jacobs

Richardson,TX

Summary

Call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Overview

5
5
years of professional experience

Work History

Call Center Representative

Hope Credit Union
11.2023 - 05.2025
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Customer Service Sales Representative

Walmart
07.2020 - 11.2023
  • Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
  • Streamlined returns process, reducing wait times and improving customer experience.
  • Resolved customer complaints, ensuring customer satisfaction and loyalty.
  • Contributed to team objectives in fast-paced environment.
  • Met existing customers to review current services and expand sales opportunities.

Education

General Studies

West Memphis High School
West Memphis, AR
05-2021

Skills

  • Problem-solving skills
  • Customer support
  • Data entry
  • Customer service
  • Verbal and written communication

Timeline

Call Center Representative

Hope Credit Union
11.2023 - 05.2025

Customer Service Sales Representative

Walmart
07.2020 - 11.2023

General Studies

West Memphis High School

Similar Profiles

CREATE PROFILE