Andrea S. Smith
San Antonio
Summary
Results-driven Injury Claims Specialist with extensive experience in bodily injury claims, litigation management, liability analysis, and settlement negotiation. Proven success handling complex claims, collaborating with defense attorneys, and delivering fair, timely resolutions. Skilled in claims investigation, medical record review, coverage analysis, and customer-centered communication. Active Property & Casualty License with multi-state expertise.
Overview
5
5
years of professional experience
Work History
Injury Claims Specialist
State Farm Insurance
01.2023 - Current
- Managed end-to-end bodily injury claims, conducting investigations, determining liability, and analyzing coverage to facilitate resolution
- Reviewed medical records, police reports, and legal documentation to accurately assess claim value and support decision-making
- Negotiated settlements with plaintiff attorneys, ensuring compliance with litigation standards and safeguarding organizational interests
- Coordinate with defense counsel and prepare files for litigation
- Maintain detailed claim documentation and deliver high-level customer communication
Property Claims Adjuster
The Hartford
01.2023 - 12.2023
- Prepared detailed repair estimates using Xactimate, facilitating timely claim resolutions
- Investigated property damage claims, coordinating inspections to ensure accurate assessments
- Delivered customer-focused claims resolutions, ensuring compliance with industry standards
Financial Advisor Program
Merrill / Bank of America
01.2021 - 12.2021
- Advised clients on investment strategies and financial planning options.
- Analyzed market trends to provide informed financial recommendations.
- Built and maintained strong client relationships through regular communication.
- Assisted small business clients with operational challenges during pandemic
- Processed PPP loans and audited for accuracy and compliance
Personal Banker
Chase Bank
- Enhanced client relationships by recommending tailored financial products
- Provided customized banking solutions with dedicated follow-up support
- Processed loan applications and conducted credit evaluations.
- Educated customers on financial products and services available.
- Assisted clients with account inquiries and banking transactions.
Senior Insurance Analyst
AIG Insurance
- Analyzed insurance policies to ensure compliance with company standards.
- Reviewed claims for accuracy and completeness before processing.
- Collaborated with underwriting team to assess risk factors effectively.
- Quoted policies and cross-sold insurance products while resolving customer inquiries to enhance client satisfaction
- Delivered high-volume call center support, ensuring effective service delivery to meet customer needs
Branch Manager, AVP
Chase Bank
- Drove revenue growth through strategic sales initiatives and targeted coaching
- Led branch operations and developed staff to enhance sales performance
- Managed daily branch operations and ensured compliance with banking regulations.
- Led team meetings to improve service delivery and employee engagement.
- Trained staff on customer service best practices and bank products.
Insurance Agent / Office Manager
Andrea Smith Agency
- Developed client base through strategic relationship management and effective sales presentations
- Assessed client insurance needs through detailed consultations and evaluations.
- Developed customized insurance policies tailored to individual client requirements.
- Educated clients on coverage options and benefits of various insurance products.
- Oversaw independent agency operations, staff management, and budget planning
Claim Representative
MetLife
- Investigated claims and assessed severity to determine appropriate resolutions
- Processed claims by reviewing documentation and verifying coverage details.
- Communicated effectively with clients to gather required information for claims.
- Evaluated claim submissions to ensure compliance with company policies and procedures.
- Oversaw 80-100 claims, ensuring thorough assessment of injury and property damage
Education
Bachelor of Science - Financial Planning & Counseling
Purdue University
Skills
- Bodily Injury Claims
- Litigation Claims Handling
- Liability Determination
- Settlement Negotiation
- Claims Investigation
- Medical Records Review
- Coverage Analysis
- Insurance Defense Coordination
- Claims Documentation
- Xactimate
- Customer Retention
- Regulatory Compliance
- Risk Assessment
- Conflict Resolution
- Claims Systems
- Microsoft Excel
- Word
- PowerPoint
- Data Analysis
- CRM Tools
Personal Information
Title: Injury Claims Specialist | Litigation Claims
Timeline
Injury Claims Specialist
State Farm Insurance
01.2023 - Current
Property Claims Adjuster
The Hartford
01.2023 - 12.2023
Financial Advisor Program
Merrill / Bank of America
01.2021 - 12.2021
Personal Banker
Chase Bank
Senior Insurance Analyst
AIG Insurance
Branch Manager, AVP
Chase Bank
Insurance Agent / Office Manager
Andrea Smith Agency
Claim Representative
MetLife
Bachelor of Science - Financial Planning & Counseling
Purdue University