Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Trisha Couch

Saint Cloud

Summary

Dynamic professional with a proven track record at Frontline Insurance, excelling in client support and insurance policy processing. Adept at fostering strong relationships and enhancing customer satisfaction through effective communication and organizational skills. Recognized for adaptability and collaboration, consistently delivering results in fast-paced environments.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Home Services Vendor

Frontline Insurance
10.2024 - Current
  • Provided support to the Home Solutions Advocate and Administrative teams.
  • Reviewed Inspection Correspondence documents to ensure accuracy and clarity.
  • Reviewed prior claims on policies to ensure Home Solutions eligibility.
  • Communicated with policyholders and agents to

Swim Instructor

Safety First PediAquatics
02.2020 - Current
  • Taught daily swim instruction to students varying in ages and skill levels.
  • Maintained CPR, First Aid, and lifeguard certifications to ensure preparedness for emergency situations during lessons.
  • Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
  • Improved swimmer confidence by providing consistent positive reinforcement and constructive feedback on technique.
  • Adapted teaching techniques to different learning styles.
  • Communicated clearly and positively with parents to ensure expectations were met and exceeded.
  • Developed and implemented lesson plans based on individual student needs.
  • Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
  • Implemented proper safety protocols and emergency response plans.
  • Mentored and trained new swim instructors on best practices.
  • Collaborated with aquatic center staff to coordinate schedules, pool availability, and other logistical needs, ensuring smooth operation of swim lessons program.

Customer Care Representative

Taylor Morrison Construction
10.2017 - 02.2020
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
  • Processed warranty claims and coordinated home repairs with contractors.
  • Performed pre-closing quality inspections with builders and homeowners.

Insurance Agent

Einstein Insurance
11.2017 - 01.2019
  • Built strong relationships with clients through consistent communication and excellent customer service.
  • Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
  • Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
  • Processed applications, endorsements, renewals, cancellations, and claims.
  • Worked across multiple carrier databases and comparative rater tools.

Front of House Manager

Big John's Rockin' BBQ
2015 - 2017
  • Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
  • Resolved guests complaints while maintaining positive customer environment.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.

Education

Saint Cloud High School
Saint Cloud, FL

Skills

  • Client support
  • Insurance quoting and policy processing
  • Proficient in Microsoft Office
  • Strong organizational skills
  • Skilled in prioritizing concurrent responsibilities
  • Adaptable learner
  • Collaborative team member

Certification

  • Florida 20-44 Personal Lines Agent License (expired, plans to reinstate)

Timeline

Home Services Vendor

Frontline Insurance
10.2024 - Current

Swim Instructor

Safety First PediAquatics
02.2020 - Current

Insurance Agent

Einstein Insurance
11.2017 - 01.2019

Customer Care Representative

Taylor Morrison Construction
10.2017 - 02.2020

Front of House Manager

Big John's Rockin' BBQ
2015 - 2017

Saint Cloud High School

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