Reymundo Silva
El Paso,TX
Summary
Proven Finance Manager with a track record of enhancing customer satisfaction and boosting sales at BEST DEAL AUTO GROUP. Leveraged customer engagement and strategic planning skills to innovate and improve operations. Excelled in building customer rapport, leading to increased loyalty and retention. Achieved significant improvements in efficiency and cost reduction, demonstrating a commitment to continuous improvement and active listening.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Finance Manager
BEST DEAL AUTO GROUP
EL PASO , TEXAS
11.2023 - Current
- Assisted sales staff in closing deals with customers.
- Negotiated prices with customers and assisted in settling financing options.
- Created marketing materials to advertise used car inventory.
- Organized paperwork associated with the purchase of used cars, such as titles and registration documents.
- Explained warranties, services, and financing options available to customers.
- Collected payments from customers in cash or through credit cards.
- Ensured compliance with state laws regarding motor vehicle sales transactions.
Assistant Sales Manager
Viva Ford
EL Paso , Texas
03.2014 - Current
- Fostered relationships with customers to expand customer base and enhance loyalty and retention.
- Addressed customer inquiries and concerns to facilitate decision-making.
- Demonstrated products in an effort to show potential buyers benefits and advantages and encourage purchases.
- Met with the entire team on a weekly basis to identify sales opportunities, discuss strategies and execute new promotions.
- Established action plans for team members and helped each person attain objectives.
- Taught new associates sales tactics and performance improvement techniques.
- Helped sales professionals finalize customer sales and handled escalated concerns.
General Manager
RIGHT DRIVE
EL PASO , TX
01.2020 - 11.2023
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Sales
Planet Fitness
EL Paso, Texas
03.2011 - 04.2014
- Articulated gym membership value and explained options and differences compared to other gym facilities to maximize customer satisfaction while driving sales.
- Retained customers by addressing and resolving concerns regarding gym or account issues.
- Provided training to customer with question regarding gym equipment
- Handled various duties, including inventory oversight, cash control and the daily opening and closing procedures for the store.
Phlebotomist
Telecris
EL Paso , Texas
01.2009 - 08.2011
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Labeled blood vials with critical information like time of collection, date, and patient name.
- Enforced infection control and sharps disposal procedures to protect patients, co-workers, and self.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles, and straight needles.
- Counseled patients to ease their fears, explain procedures, and enhance cooperation during blood draws.
Education
Associate of Science - Medical
Anamarc College'
El Paso, TX2011
Skills
- Customer engagement
- Active listening skills
- Customer needs assessment
- Customer rapport
- Strategic Planning
- Continuous Improvement
Certification
Ford Master Certified
Timeline
Finance Manager
BEST DEAL AUTO GROUP
11.2023 - Current
General Manager
RIGHT DRIVE
01.2020 - 11.2023
Assistant Sales Manager
Viva Ford
03.2014 - Current
Sales
Planet Fitness
03.2011 - 04.2014
Phlebotomist
Telecris
01.2009 - 08.2011
Associate of Science - Medical
Anamarc College'
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