Ivan Jones Jr.
Glendale,AZ
Summary
Experienced operations leader with years of success overseeing and optimizing business operations in fast-paced, high-growth environments. Lead projects across teams, use data to find problems, and put solutions in place that improve customer experience and operational efficiencies. Known for a high-ownership mindset, decisive problem-solving, and a bias for action. Efficient in budget managing, team leadership, and customer relations.
Overview
4
4
years of professional experience
Work History
Operations Manager
FastDMS
Phoenix, AZ
04.2024 - Current
- Skilled at de-escalating high-emotion customer situations and resolving issues in a way that builds trust and improves overall experience.
- Implemented process improvements that increased overall efficiency in daily operations.
- Managed cross-functional teams, fostering collaboration and achieving operational success in fast-paced environments.
- Collaborated with senior management to create strategic plans for future projects, growth and expansion.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Operations Coordinator
Cruise
Phoenix, AZ
03.2023 - 01.2024
- Generated data-driven proposals to optimize operational efficiency and drive overall success.
- Oversaw vehicle test teams for in and out of state markets to support engineering teams.
- Enhanced and refined test methods for joint Remote Assistance and AV Ops engineering.
- Implemented training programs and increased team involvement to enhance the skills and capabilities of team members.
Operations Lead
Cruise/Adecco
Phoenix, AZ
12.2022 - 03.2023
- Consistently showcased problem-solving abilities while managing staffing, company demo rides, engineer's test requests, and day-to-day operations, ensuring timely delivery of results.
- Collaborated closely with other teams, shifts, and management to foster strong working relationships.
- Conducted regular performance evaluations to identify areas for process improvement.
- Led training sessions to a team of 75 workers on best practices, enhancing team performance and productivity.
Autonomous Vehicle Operator
Cruise/Iconma
Phoenix, AZ
04.2022 - 12.2023
- Monitored autonomous vehicles (AVs) behavior and took over control when necessary to ensure safety.
- Maintained detailed logs and provided verbal feedback and directions regarding the AVs' environment and actions in the field.
- Conducted comprehensive rides for operations, engineering teams, and VIP visitors as part of the Demo team.
- Trained new AV-Test Operators to become proficient.
- Engaged in specific projects that required meticulous attention to detail and problem-solving skills.
Education
Associate of Arts - Business
Mesa Community College
Mesa, AZ01-2016
Skills
- Cross Functional Leadership
- Data Driven Decision Making
- Cost Optimization
- Strategic Planning
- Leadership Driven Accountability
- Process Improvement
- Customer Focused Mindset
- Vendor Management
- Sharp Prioritization
- Scalability & Systems Thinking
Timeline
Operations Manager
FastDMS
04.2024 - Current
Operations Coordinator
Cruise
03.2023 - 01.2024
Operations Lead
Cruise/Adecco
12.2022 - 03.2023
Autonomous Vehicle Operator
Cruise/Iconma
04.2022 - 12.2023
Associate of Arts - Business
Mesa Community College