Garrett Chapman
Frazeysburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Driver and Lead Mover
Two Men and a Truck
04.2023 - 02.2025
- Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
- Delivered goods and products to customer on time and in excellent condition.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Outbound Warehouse Associate
Fanatics
06.2021 - 01.2023
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Enhanced team productivity by assisting coworkers with heavy lifting tasks and sharing workload during peak hours.
- Assessed products for deficiencies and communicated issues to management when products were produced incorrectly.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
Special Project Associate
Community Choice Financial Inc.
03.2022 - 08.2022
- Converted 90,000 consumer profiles across software platforms, outlining full process using Excel.
- Maintained detailed documentation of all project phases, ensuring accurate record-keeping and easy retrieval of information when needed.
- Partnered with project team members to identify and quickly address problems.
- Protected private customer data to foster high rapport and comply with professional standards.
Production Group Leader and Server
Skyline Chili
06.2017 - 04.2020
- Mentored team members for skill development, resulting in enhanced productivity and job satisfaction.
- Enhanced communication among team members, fostering a collaborative work environment that increased productivity.
- Trained new production staff members on safe and efficient production procedures and proper machine operations.
- Functioned as key customer service liaison when serving tables, taking charge of all storefront activities.
Education
Associates Sports Management - Sports Management
Ohio University
Athens, OH04-2022
Skills
- Time management
- Strong work ethic
- Cash handling
- Team collaboration
- Quality control
- Suggestive selling
- Exceptional customer service
- Data Tracking / Input
- Hospitality
Affiliations
- Chameleon Digital Promotions
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
Driver and Lead Mover
Two Men and a Truck
04.2023 - 02.2025
Special Project Associate
Community Choice Financial Inc.
03.2022 - 08.2022
Outbound Warehouse Associate
Fanatics
06.2021 - 01.2023
Production Group Leader and Server
Skyline Chili
06.2017 - 04.2020
Associates Sports Management - Sports Management
Ohio University
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