Kiara Kiper
Humble,TX
Summary
Organized professional offers experience in delivering quality healthcare services in compliance with regulations. Proven ability to successfully manage operations and personnel in a fast-paced environment. Skilled in budgeting, forecasting, and cost-reduction strategies. Experienced in developing and executing policies and procedures. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
12
12
years of professional experience
Work History
Admissions Director
Garden Terrace Alzhemier’s Center
01.2017 - Current
- Responsible for the supervision of an admissions team; including but not limited to professional guidance, supervision of staff insurance verifications, performance evaluations, validation of all admission and insurance verifications, patient referrals and prior authorization of services.
- Evaluation of patient access performance reports to ensure accuracy, compliance, and standards fulfillment by company.
- Supervise facility operations including but not limited to; pre-registration, benefit verification, pre-authorization, and overall daily operations in compliance with company standards.
- Streamlined workflow processes through the use of technology solutions such as electronic health records.
- Developed comprehensive training program for new staff members, including orientation materials and ongoing support.
- Ensured compliance with HIPAA requirements regarding patient confidentiality.
- Developed successful marketing campaign for recruiting healthcare providers and clients.
Admissions Director
St. Joseph Transitional Rehab
01.2013 - 01.2017
- Responsible for the supervision of an admissions team; including but not limited to professional guidance, supervision of staff insurance verifications, performance evaluations, validation of all admission and insurance verifications, patient referrals and prior authorization of services.
- Responsible for company human relations management including but not limited to; training and development pertaining to company policies and procedures, candidate review and selection, disciplinary review, and termination processes.
- Promoted a culture of wellness and safety through various program seminars and training including but not limited to; HIPPA training on federal and state compliance standards, customer service development, and familial support.
- Demonstrated ability to develop and implement healthcare policies and procedures.
- Streamlined workflow processes through the use of technology solutions such as electronic health records.
- Developed comprehensive budgeting plans that aligned with organizational goals and objectives.
- Created data collection systems to track patient outcomes and performance indicators.
- Maintained compliance with all applicable laws, regulations and standards governing healthcare services.
- Established protocols and procedures to improve patient outcomes and satisfaction.
- Provided leadership in developing policies and procedures related to patient care.
Admissions Assistant
Heights Of Summerlin
01.2012 - 01.2013
- Provided excellent customer service to prospective and current students, responding promptly to inquiries and requests for information.
- Developed and maintained relationships with families throughout the admissions process.
- Conducted patient registration, insurance verifications, and scheduling of tour appointments.
- Served as an advocate for vulnerable populations seeking access to necessary resources.
- Organized campus tours for prospective applicants and their families.
- Conducted staff development, performance evaluations.
- Developed priorities, schedules and standards for achieving established goals.
Education
High School Diploma -
Western High School
Las Vegas, NVAssociate of Science - Medical Assistant
Vista College
Richardson, TXSkills
Insurance Verification
Point Click Care
Microsoft Suite
HMO and PPO Benefits
Accounts Payable and Accounts Receivable
Quality Control Procedures
Patient Data Management Systems
Nursing Protocols
Government Regulations
Office Management
Accomplishments
- Supervised team of 2-4 staff members.
- Bed Management consistently above 96%.
- Patient Admissions Goals consistently score over 96% for effectiveness.
Timeline
Admissions Director
Garden Terrace Alzhemier’s Center
01.2017 - Current
Admissions Director
St. Joseph Transitional Rehab
01.2013 - 01.2017
Admissions Assistant
Heights Of Summerlin
01.2012 - 01.2013
High School Diploma -
Western High School
Associate of Science - Medical Assistant
Vista College
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