Christian Anderson
Charlotte,NC
Summary
Highly motivated with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service,which makes an individual who is eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Circle K Gas Station
09.2023 - 03.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Exceeded performance metrics consistently, earning recognition as top performer within our team.
- Provided coaching and mentoring to new hires, contributing to their successful integration into our team.
- Contributed to sales growth by up-selling products and services based on individual customer requirements, for example our team had up-selling leader boards in where my score resulted in 20-30 each day while other team members had 10 at most.
Sales Associate
711 Gas Station
05.2023 - 07.2023
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and inviting customers into welcoming store environments.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Crew Member
Jersey Mike's Subs
04.2022 - 01.2023
- Improved customer satisfaction by providing friendly and efficient service at register which made our food chain number 1 in our area.
- Enhanced team productivity by making sure our workplace was clean and organized for crew members.
- Ensuring orders were fulfilled with accuracy and diligent attention to details while assembling meals.
- Contributed to increased sales by up-selling menu items and promoting special offers like on Tuesdays, where subs with chips and drink were cheaper.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2022
Skills
Preparation and Running of Food
Customer Engagement
Beverage Preparation
Customer Service
Upselling
Complex Problem-Solving
Time Management
Cash Handling Accuracy
Customer Needs Assessment
Payment Processing and Order Processing
POS System Operation
Teamwork and Collaboration
Timeline
Customer Service Representative
Circle K Gas Station
09.2023 - 03.2024
Sales Associate
711 Gas Station
05.2023 - 07.2023
Crew Member
Jersey Mike's Subs
04.2022 - 01.2023
High School Diploma -
South Mecklenburg High School
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