Rolando Montanez
Norwich,CT
Summary
Enthusiastic [Job Title] eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Dependable [Job Title] with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Dominoes Pizza
Montville, CT
09.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Educated customers on special pricing opportunities and company offerings.
- Mentored new employees on procedures and policies to maximize team performance.
Crew Member
Jersey Mike's Subs
Uncsville, CT
05.2022 - 09.2022
- Educated customers on special pricing opportunities and company offerings.
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Enforced proper sanitation practices to prevent spoiling or contamination of foods.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Skills
- Beverage Preparation
- Safe Food Handling
- Food Running
- Order Management
Timeline
Customer Service Representative
Dominoes Pizza
09.2023 - Current
Crew Member
Jersey Mike's Subs
05.2022 - 09.2022
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