Denetra Cummings
Monroe,US
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Entergy Louisiana
06.2024 - 11.2024
- Created and submitted work orders for customers, such as start,stop,and move service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled incoming calls promptly and professionally to address customer inquiries,provide information, and resolve issues effectively.
- Responded to customer requests for services, and company information.
Remote Customer Service Insurance Agent
TTEC
09.2022 - 02.2024
- Effortlessly engage with callers, actively listen, analyze their need, and provide solutions
- Comfortably navigate multiple applications to research solutions
- Multitask in systems while patiently providing step-by-step instructions
- Calmly provide conflict resolution and navigate frustrated customer situations
- Work independently with discipline and motivation to succeed in a virtual environment
- Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound calls from customers
- Work at a desk, wearing white headset, while talking to customers in a high volume, fast paced, and sometimes stressful environment
Remote Customer Service Representative
Carenet healthcare
01.2021 - 08.2022
- Scheduled and followed up on patient appointments, and maintained patient files
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants
- Called patients to confirm scheduled appointments and obtain additional details for medicaid
- Entered insurance, demographics and health history into patient database
- Answered multi-line phone system and directed callers to requested personnel and departments
- Delivered high-quality administrative and customer service to sustain patient and work flows
Remote Customer Service
TTEC
04.2018 - 05.2019
- Answered incoming communications from customers
- Managed Insurance inquiries, solved problems, and documented customer requests
- Finalized Adjustments
Education
High School Diploma -
Richwood High School
Monroe, LA05-2014
Skills
- Computer Literate
- Active Listening
- Problem Solving
- Communication
- Experienced
- Expert
- Bartend
- Outgoing personality
- Engaging personality
- Responsible alcohol service
- Payment processing
- Cash register operation
- Alcohol awareness
- Beverage preparation
- Organization skills
- Document preparation
- Income tax preparation
- Local, state, and federal tax returns
- Tax return preparation
- Client communication
Accomplishments
- Certified Tax Proffesional
- Worked with clients to prepare their tax return for both Individuals and Businesses.
- Been certified since 2024.
I have an active Liquor License
A legal permit that allows me to sell or serve alcohol, and that has to be updated annually.
Languages
English
Full Professional
Timeline
Customer Service Representative
Entergy Louisiana
06.2024 - 11.2024
Remote Customer Service Insurance Agent
TTEC
09.2022 - 02.2024
Remote Customer Service Representative
Carenet healthcare
01.2021 - 08.2022
Remote Customer Service
TTEC
04.2018 - 05.2019
High School Diploma -
Richwood High School
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