Alexia Elmese Elder
Monroe,LA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Lumen Technologies
05.2023 - 01.2024
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Merchandiser
TJ Maxx, TJX Companies
04.2022 - 05.2022
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Cashier
Raising Canes
03.2021 - 08.2021
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Merchandiser
Old Navy
08.2019 - 10.2019
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
Cashier
Captain D’s
01.2019 - 08.2019
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Associate of Science - Computational Science
Southern University At Shreveport Louisiana
Shreveport, LA05.2025
High School Diploma -
Wossman High School
Monroe, LA05.2021
Skills
- Active listening
- Communication skills
- Computer skills
- Customer services skills
- Interpersonal skills
- Leadership skills
- Management skills
- Problem-solving skills
- Time management skills
- Transferable skills
- Product Knowledge
- Appointment Scheduling
- Paperwork Processing
Timeline
Customer Service Representative
Lumen Technologies
05.2023 - 01.2024
Merchandiser
TJ Maxx, TJX Companies
04.2022 - 05.2022
Cashier
Raising Canes
03.2021 - 08.2021
Merchandiser
Old Navy
08.2019 - 10.2019
Cashier
Captain D’s
01.2019 - 08.2019
Associate of Science - Computational Science
Southern University At Shreveport Louisiana
High School Diploma -
Wossman High School