Xavian Bilton
Monroe ,LA
Summary
Dynamic Customer Service Representative with proven expertise at Walmart, adept at resolving conflicts and enhancing customer loyalty through empathy and effective communication. Skilled in Salesforce and data entry, I excel in high-pressure environments, consistently delivering satisfactory outcomes and building rapport with clients. Reliable and adaptable, I thrive in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
01.2021 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor Of Science - Business Management
Grambling State University
Grambling, LA12.2024
Skills
- Customer service
- Excellent communication skills
- Active listening
- Critical thinking
- Data entry
- Microsoft excel
- Time management
- Adaptability
- Building rapport
- Computer skills
- Reliability
- Typina (experienced)
- Salesforce
Timeline
Customer Service Representative
Walmart
01.2021 - 01.2025
Bachelor Of Science - Business Management
Grambling State University
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