Utku Altunsoy
Redondo Beach,California
Summary
Dedicated customer service agent with proven skills in problem-solving and communication. Recognized for leadership abilities and team support, enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Customer Service Agent
Hallmark Aviation
Los Angeles, California
12.2022 - Current
- Provided exceptional customer service for multiple international airlines, including Lufthansa, China Southern, and Korean Air.
- Specialized in assisting Korean Air passengers, ensuring smooth check-in boarding, and baggage handling process.
- Been promoted to team lead for Korean Air, overseeing daily operations and guiding team members and handling situations such as call offs and schedule changes.
- Temporarily served as a Supervisor for 10 days, managing staff, resolving issues and helping new hires.
- Learned the different check-in systems for all airlines that I have worked for and their process.
- With this I gained strong communication and problem solving, and leadership skills.
Cashier and Customer Service
Al Hamra Kabob Grill
Redondo Beach, California
06.2021 - 06.2022
- Managed cash register operations, handled customer transactions, prepared and cooked a variety of Middle Eastern dishes.
- Assisted in food preparation, grilling meats, and assembling meals.
- Provided customer service, and served meals.
- Maintained cleanliness and organization in both kitchen and front areas.
- Collaborated with team members to ensure smooth workflow during peak hours.
- Developed strong multitasking, customer service, and culinary skills in a fast-paced environment.
Education
High School Diploma - psychology, art, economics, politics
Redondo Union High School
Redondo Beach06.2022
Skills
- Teamwork
- Customer service
- Conflict resolution
- Attention to detail
- Multitasking
- Team leadership
- Fast worker
- Problem solver
- Microsoft Office
- Research
- Computer proficiency
- Communication skills
- Calm and patient energy
Languages
- English
- Turkish
Personal Information
- Date of Birth: 02/06/04
- Gender: Male
Additional Information
Born in the states in 2004 but lived in Turkey until 2016, Started at Adams middle school in 7th grade at Redondo Beach, Started working part time at Al Hamra Kabob Grill during junior year, Left to focus on final exams and graduation, Ready to work and add more experience, always willing to learn and try new subjects, Successful in teamwork, Managing, Planning, Organizing, Solving problems by staying calm and finding quick and practical solutions, Good and respectful communication with people
Timeline
Customer Service Agent
Hallmark Aviation
12.2022 - Current
Cashier and Customer Service
Al Hamra Kabob Grill
06.2021 - 06.2022
High School Diploma - psychology, art, economics, politics
Redondo Union High School
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