Sooah Song
West Linn
Summary
Customer Service Agent at Alaska Airlines with hands-on experience supporting guests, resolving issues, and upholding the airline’s service standards. Known for calm problem-solving, safety awareness, and delivering genuine care. Motivated to continue growing within Alaska Airlines by delivering the same level of genuine care and safety excellence in the Flight Attendant role.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Alaska Airlines
03.2025 - Current
- Provided exceptional customer support by addressing inquiries and resolving issues promptly.
- Assisted passengers with check-in processes, ensuring smooth boarding experiences.
- Maintained up-to-date knowledge of airline policies and procedures to deliver accurate information.
- Collaborated with agents to enhance service efficiency and customer satisfaction.
- Collaborated with team members to enhance service efficiency and customer satisfaction.
- Adapted quickly to changing schedules and passenger needs in fast-paced environments.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Teacher (Volunteer)
Catholic Church of Korean Martyrs
09.2024 - Current
- Teach a group of 4th and 5th grade students every Sunday after mass.
- Developed engaging lesson that encourage critical thinking, moral reasoning, and positive character development.
- Build strong relationships with students, helping them connect the lessons of Bible to their daily lives
- Implemented classroom management strategies to foster a positive learning environment.
- Demonstrate leadership, patience, and empathy while managing classroom behavior and resolving conflicts.
Purchasing Service (Freelance)
02.2021 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Driven by the joy of seeing customers happy, consistently go above and beyond to meet their needs and exceed expectations.
- Act as a dedicated purchasing agent for high-end and luxury goods, fulfilling customer requests by sourcing exclusive products and ensuring timely delivery.
- Leverage strong industry connections and VIP status to acquire new arrivals and limited edition items faster than standard market availability.
- Provide personalized service by quickly locating and procuring items for customers, ensuring their satisfaction with exclusive and hard-to-find products.
- Offer expert advice and recommendations to clients based on their preferences and current trends in the luxury goods market.
Customer Service and Order Processing Associate
LVA CORPORATION
03.2022 - 11.2024
- Provided exceptional customer service by handling inquiries and processing orders via phone and email, ensuring timely and accurate responses.
- Efficiently processed and confirmed customer orders, ensuring accuracy and timely completion using the company's order management system.
- Coordinated order fulfillment, including packing products securely and correctly to ensure safe shipment.
- Managed shipment processes, including preparing labels, selecting appropriate carriers, and ensuring on-time delivery.
- Monitored inventory levels to ensure produ availability and assisted with restocking as needed.
- Worked closely with team members to ensure smooth order processing workflows and meet departmental target.
- Maintained organized documentation for all shipments and customer orders, ensuring compliance with company procedures.
Education
Pre-Pharmacy -
Oregon State University
Corvallis, OR06-2016
High School Diploma -
West Linn High School
West Linn, OR05-2011
Skills
- Customer service
- Communication
- Teamwork
- Problem-solving
- Time management
- Adaptability
- Leadership
- Attention to detail
Languages
Korean
Native or Bilingual
Timeline
Customer Service Agent
Alaska Airlines
03.2025 - Current
Teacher (Volunteer)
Catholic Church of Korean Martyrs
09.2024 - Current
Customer Service and Order Processing Associate
LVA CORPORATION
03.2022 - 11.2024
Purchasing Service (Freelance)
02.2021 - Current
Pre-Pharmacy -
Oregon State University
High School Diploma -
West Linn High School