Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kenneth Grubbs

Cawood,KY

Summary

Dynamic production crew leader with expertise in HACCP compliance and equipment maintenance at Smithfield. Proven track record in training and mentoring teams, optimizing processes, and enhancing productivity. Strong communicator and problem solver, adept at delegating tasks and ensuring quality standards are met. Committed to fostering a collaborative work environment.

Overview

12
12
years of professional experience

Work History

Crew Leader

Smithfield
Middlesboro, KY
08.2023 - Current
  • Supervised daily production operations and ensured adherence to safety protocols.
  • Trained and mentored team members on equipment usage and best practices.
  • Conducted quality checks on products and maintained compliance with standards.
  • Managed inventory levels and organized materials for production readiness.
  • Mentored newly hired crew members to prepare each for job roles.
  • Delegated daily tasks to team members to optimize group productivity.
  • Possessed expertise in lethality testing procedures and smokehouse production processes.
  • knowledge of both sides of the smokehouse production
  • Maintained HACCP compliance and handled all documentation related to smokehouse operations.
  • Know how to change cook cycles
  • Know what to look for on finished product and how to fix any product that is not up to company standards

Call Center Representative

Senture
London, KY
05.2022 - 07.2023
  • Handled customer inquiries and provided accurate information on services.
  • Assisted customers with account issues and resolved complaints effectively.
  • Documented customer interactions in the CRM system for follow-up actions.
  • Trained new representatives on call center protocols and procedures.
  • Maintained knowledge of company products to address customer needs efficiently.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Participated in team meetings to discuss strategies for improving customer satisfaction.
  • Updated customer accounts, addresses and contact information within call management databases.
  • Navigated through computer systems to review information and respond appropriately to callers.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options, and recommending products and services.

Ground Hand

Middletons Tree Service
Cawood, KY
03.2021 - 05.2022
  • Operated equipment for tree removal and pruning tasks.
  • Assisted crew members in safely rigging trees for removal.
  • Maintained tools and equipment for optimal performance.
  • Cleared debris and minimized hazards at job sites.
  • Loaded and unloaded materials for tree service operations.
  • Communicated effectively with team members during projects.
  • Operated chainsaws and cutting tools for tree removal tasks.
  • Cut limbs into manageable sizes with handsaws, pole saws, chain saws or other power equipment.

Field Technician

Aquatic Resources
Lexington, KY
07.2019 - 03.2021
  • Operated sampling equipment to gather precise data for analysis.
  • Maintained accurate records of samples collected and testing results.

Mold Operator

CTA Acoustics
Corbin, KY
02.2015 - 07.2019
  • Operated molding machines to produce acoustic materials efficiently.
  • Inspected molded products for defects and compliance with specifications.
  • Followed safety protocols to maintain a secure working environment.
  • Trained new operators on equipment usage and operational procedures.
  • Loaded raw materials into machines, monitored cycle times, and ensured correct parts were produced.
  • Conducted periodic visual inspections of finished products for conformance to customer requirements.
  • Recorded production data such as part numbers, quantities, reject rates. in computerized tracking system.

General Laborer

Smithfield
Middlesboro, KY
08.2013 - 08.2015
  • Loaded and unloaded materials from conveyor belts as required.
  • Operated machinery according to safety regulations.
  • Boxed, labeled, and moved items to keep production lines moving swiftly.
  • Adhered to strict safety guidelines while operating machinery.

Education

High School Diploma -

Harlan County High School
Baxter, KY
05-2013

Skills

  • Production supervision
  • HACCP compliance
  • Equipment maintenance
  • Employee training
  • Team building
  • Process optimization
  • Effective communication
  • Problem solving
  • Task delegation
  • Technical documentation
  • Data analysis
  • Teamwork and collaboration
  • Meeting participation
  • Employee management
  • Issue troubleshooting

Timeline

Crew Leader

Smithfield
08.2023 - Current

Call Center Representative

Senture
05.2022 - 07.2023

Ground Hand

Middletons Tree Service
03.2021 - 05.2022

Field Technician

Aquatic Resources
07.2019 - 03.2021

Mold Operator

CTA Acoustics
02.2015 - 07.2019

General Laborer

Smithfield
08.2013 - 08.2015

High School Diploma -

Harlan County High School

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