Marissa Hill
Jacksonville
Summary
Results-driven Professional with over 7 years of experience spanning management, high-volume hospitality, and administrative support. Proven expertise in overseeing front-of-house operations, managing diverse teams, and maintaining rigorous safety and financial standards. Adept at using data to optimize performance and dedicated to delivering an exceptional guest experience.
Overview
8
8
years of professional experience
Work History
Cashier / Crew Member
Firehouse Subs
Jacksonville, FL
02.2021 - Current
- Financial Oversight: Maintain an accurate count of all currency and guest transactions during high-volume business hours.
- Guest Relations: Deliver high-quality face-to-face customer service, ensuring guest satisfaction remains high regardless of workplace pace.
- Regulatory Adherence: Strictly follow all food and beverage safety requirements, corporate policies, and procedures.
- Communication: Collaborate effectively with team members to ensure order accuracy and efficient service.
Admissions Manager
Myth Nightclub
Jacksonville, FL
07.2023 - 01.2026
- Operational Leadership: Directed all front-of-entry and admissions operations for large-scale events, ensuring smooth guest flow and venue safety.
- Team Management: Responsible for scheduling, training, and supervising door and admissions staff to maintain high service standards.
- Security & Compliance: Executed strict entry protocols, including ID verification, ticketing, guest list oversight, and capacity control in coordination with security and promoters.
- Data Analytics: Analyzed entry data and attendance trends to optimize staffing levels, minimize wait times, and maximize admissions revenue.
- Conflict Resolution: Facilitated real-time dispute resolution regarding admissions and guest entry to maintain a positive environment.
Server / Receptionist
Augustine Landing
Jacksonville, FL
02.2018 - 08.2021
- Administrative Coordination: Managed and updated a continuous patient database with new information to ensure accurate record-keeping.
- Patient Service: Accurately recalled and served daily orders to guests and patients within a medical living environment.
- Safety Protocols: Adhered to all medical safety and sanitation protocols while on duty.
- Front Office Support: Assisted upper management with administrative tasks and facilitated the booking process for incoming patients.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2019
Skills
- Management: Staff Training, Scheduling, Operations Oversight, Capacity Management
- Technical: POS Systems (Micros), Data Analysis, Database Management, Retail Maths
- Service: Conflict Resolution, Guest Experience Optimization, Front Desk Operations
- Compliance: Food Safety & Sanitation, ID Verification, Medical Safety Protocols
Timeline
Admissions Manager
Myth Nightclub
07.2023 - 01.2026
Cashier / Crew Member
Firehouse Subs
02.2021 - Current
Server / Receptionist
Augustine Landing
02.2018 - 08.2021
High School Diploma -
Mandarin High School