Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Timeline
Generic

Monserrat Cruz

Donna,TX

Summary

Experienced with maintaining security and control within correctional facilities. Utilizes conflict resolution and de-escalation techniques to manage inmate behavior effectively. Strong understanding of legal and ethical standards, ensuring compliance and safety.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Correctional Officer

Texas Department Of Criminal Justice
03.2023 - Current
  • - Knowledge of agency and departmental organizational structure, policies, procedures, rules, and regulations preferred.
  • - Skill to interpret and apply rules, regulations, policies, and procedures.
  • - Skill to communicate ideas and instructions clearly and concisely.
  • - Skill to coordinate with other staff, departments, officials, agencies, organizations, and the public.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Work Schedule: 48 hours a week
  • Mandatory overtime: 32hrs a month
  • Pay Rate: 3,319.00 monthly


Travel Agent

Aristos International Travel Agency
12.2021 - 02.2023
  • Arranged travel accommodations for groups, couples, executives, and special needs clients.
  • Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
  • Work Schedule: 40 hours, per week
  • Pay Rate: 11 per hour

Warehouse

Amazon
11.2022 - 02.2023
  • - Safely & efficiently utilize the warehouse material handling equipment.
  • - Build stable, well-built accurate pallet loads for shipment.
  • - Consistently pick, load, receive and replenish product to meet established company production and service levels.
  • Work Schedule: 5-30 hours, per week
  • Pay Rate: 16.00 per hour

Cashier

Home Depot
04.2021 - 12.2021
  • - Cashier
  • - Training new employees
  • - Reporting theft
  • Work Schedule: 20-30 hours, per week for 8 months
  • Pay Rate: 12.50 per hour

Security Officer

Guard Texas
05.2021 - 09.2021
  • - Identification of personal
  • - Patrol
  • Work Schedule: 10-25 hours, per week
  • Pay Rate: 10.00 per hour

Team Member

Whataburger
09.2019 - 04.2021
  • - Cashier
  • - Host
  • - New Employees Trainee
  • Work Schedule: 10-20 hours, per week for 2 months
  • Pay Rate: 9.25 per hour

Cashier

Ross dress for less
11.2020 - 01.2021
  • - Cashier
  • - Open and close store
  • Work Schedule: 20-30 hours, per week for 2 months
  • Pay Rate: 11.00 per hour

Education

Diploma -

Pharr-San Juan- Alamo SouthWest Early College High School

Associate Degree - Criminal Justice

South Texas College

Bachelor’s degree - Criminal Justice

University of Texas Rio Grande Valley

Skills

  • Effective Communication skills
  • Restraint techniques
  • Search and seizure procedures
  • Facility security
  • De-escalation techniques

Certification

  • Private Security Program Level Two Training Course (LN: F01004)
  • Certified Spanish Interpret , Texas Department of Criminal Justice - Since 2025


Awards

  • Dual Language Honor Graduate
  • South Texas College Vice Presidents Honor Roll
  • University of Texas Rio Grande Valley President Honor Roll
  • University of Texas Rio Grande Valley Dean List

Languages

Spanish
English

Timeline

Correctional Officer

Texas Department Of Criminal Justice
03.2023 - Current

Warehouse

Amazon
11.2022 - 02.2023

Travel Agent

Aristos International Travel Agency
12.2021 - 02.2023

Security Officer

Guard Texas
05.2021 - 09.2021

Cashier

Home Depot
04.2021 - 12.2021

Cashier

Ross dress for less
11.2020 - 01.2021

Team Member

Whataburger
09.2019 - 04.2021

Associate Degree - Criminal Justice

South Texas College

Bachelor’s degree - Criminal Justice

University of Texas Rio Grande Valley

Diploma -

Pharr-San Juan- Alamo SouthWest Early College High School

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