Kimberly McMahan
Correctional Officer
Morristown,Tennessee
Summary
Correctional Officer with strong observational skills and crisis intervention expertise. Demonstrated ability to prepare detailed reports and enforce safety protocols effectively. Focused on maintaining compliance and ensuring a secure environment for both staff and inmates. Proficient in ISOMS and quick to adapt to new tasks while upholding confidentiality and professionalism.
Overview
10
10
years of professional experience
Work History
Correctional Officer
Hamblen County Sheriff's Department
Morristown
07.2022 - Current
- Monitored inmate behavior to ensure safety within correctional facility.
- Conducted inspections of cells and common areas for contraband detection.
- Enforced facility rules to maintain order and compliance.
- Provided crisis intervention and conflict resolution among inmates.
- Observed daily activities to detect suspicious behavior and manage conflicts.
- Utilized de-escalation techniques to address unruly inmates effectively.
- Maintained communications across facility areas to support safe operations.
- Prepared reports documenting daily operations and incidents.
- Maintained detailed and accurate files on incoming and outgoing inmates.
- Monitored court dates, rulings, sentences, and release dates.
Clerk of the Court
Hamblen County Sheriff's Department
Morristown
06.2022 - 06.2022
- Managed court documents and maintained accurate case files for legal proceedings.
- Processed legal paperwork, ensuring compliance with regulations and deadlines.
- Provided customer service regarding court procedures and inquiries.
- Operated office equipment to enhance workflow efficiency.
- Maintained confidentiality of sensitive information in all activities.
- Verified accuracy of financial transactions before submitting payments to clerk’s office.
- Prepared dockets for hearings, meetings, and conferences held by the court.
- Tracked cases and managed electronic and physical records, closing cases upon completion.
Technical Support Representative
Intuit
Morristown
02.2019 - 05.2022
- Provided technical support for software installation and troubleshooting via phone, chat, and email.
- Documented customer interactions in ticketing system for reference and process improvement.
- Trained new staff on customer service protocols and technical troubleshooting techniques.
- Collaborated with cross-functional teams to enhance product knowledge and improve support quality.
- Resolved complex technical inquiries by escalating issues to appropriate teams for assistance.
- Maintained current knowledge of Intuit products and industry trends for effective customer support.
- Developed strong relationships with customers to ensure high quality of service.
- Analyzed customer feedback to identify trends and recommend product improvements.
Sales Associate
Toadily Candles and Soaps
Morristown
03.2016 - 03.2019
- Assisted customers with candle and soap selection to enhance shopping experience.
- Maintained product displays for inviting store atmosphere.
- Processed transactions accurately using point-of-sale systems.
- Educated customers on product ingredients and benefits for informed purchases.
- Collaborated with team members to restock inventory and organize products.
- Participated in promotional events to boost brand awareness and customer engagement.
- Provided exceptional customer service by greeting customers and addressing inquiries.
- Conducted regular audits to ensure compliance with inventory standards.
Education
High School Diploma -
Morristown Hamblen High School East
Morristown05-2008
Skills
- Inmate monitoring and crisis intervention
- Conflict resolution strategies
- Report preparation and documentation
- Contraband detection and management
- Customer service excellence
- Technical troubleshooting and support
- Effective communication skills
- Attention to detail and observation
- Team collaboration and problem solving
- Policy enforcement and compliance
- Records management and maintenance
- CCTV monitoring expertise
- Mental health awareness training
- Booking procedures and case tracking
- File management and organization
- Appointment scheduling and multitasking
- Data entry and inputting proficiency
- Document control and bookkeeping practices
- Office equipment operations and administration
- Multi-line telephone communication skills
Timeline
Correctional Officer
Hamblen County Sheriff's Department
07.2022 - Current
Clerk of the Court
Hamblen County Sheriff's Department
06.2022 - 06.2022
Technical Support Representative
Intuit
02.2019 - 05.2022
Sales Associate
Toadily Candles and Soaps
03.2016 - 03.2019
High School Diploma -
Morristown Hamblen High School East