Presley Jewell
Indian Land ,SC
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Chicken Salad Chick. Proven ability to enhance guest satisfaction through effective team collaboration and attention to detail, while maintaining food safety standards. Recognized for training new staff and streamlining operations to improve service efficiency.
Overview
4
4
years of professional experience
Work History
Front of House Employee
Chicken Salad Chick
Rock Hill, SC
07.2022 - Current
- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Prepared and served menu items following health and safety guidelines.
- Maintained cleanliness and organization of front-of-house areas to enhance efficiency.
- Assisted in training new employees on operational procedures and customer service standards.
- Collaborated with team members to streamline service processes and improve turnaround times.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
Back of House Team Member
Chicken Salad Chick
Rock Hill, SC
06.2022 - Current
- Prepared and assembled menu items following standardized recipes ensuring quality and consistency.
- Maintained cleanliness and organization of kitchen stations adhering to health and safety regulations.
- Assisted in inventory management by tracking supplies and notifying supervisors of shortages.
- Operated kitchen equipment safely while adhering to operational guidelines for food preparation.
- Collaborated with team members to streamline workflow during peak service hours enhancing efficiency.
- Trained new team members on kitchen procedures, safety protocols, and food handling practices.
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Consistently met or exceeded customer expectations, receiving positive feedback from both guests and management regarding food quality and presentation.
Education
High School Diploma -
York Technical College
Rock Hill, SC07.2026
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Multitasking and organization
- Team collaboration
- Professional appearance
- Attention to detail
- Basic math
- Time management
- Clear communication
- Food safety knowledge
Timeline
Front of House Employee
Chicken Salad Chick
07.2022 - Current
Back of House Team Member
Chicken Salad Chick
06.2022 - Current
High School Diploma -
York Technical College