Bethany Willis

Lic's Deli & Ice Cream

Evansville, IN

02.2023 - 07.2024

Delivered exceptional customer service in a fast-paced food service environment
Prepared and served ice cream orders with attention to detail and presentation
Maintained a clean, organized, and sanitary work area in compliance with food safety standards
Maintained attractive product displays and ensured the store’s cleanliness, enhancing the customer experience
Demonstrated strong multitasking abilities while handling diverse responsibilities
Collaborated with team members to ensure smooth operations during peak hours
Helped train new team members on store procedures and customer service practices
Collected and relayed customer feedback to management, contributing to service improvements
Suggested and implemented workflow improvements that reduced customer wait times
Contributed to the store’s achievement of a seasonal bonus by consistently upselling products, maintaining high customer satisfaction ratings, and implementing efficient operational practices that increased overall sales during peak seasons.
Resolved customer complaints professionally in accordance with company policy.
Followed company security procedures for handling large sums of money.
Greeted customers and answered any questions they had about the store's products and services.