Summary
Overview
Work History
Education
Skills
Websites
Timeline
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ReTakka Jordan

Canton,MS

Summary

Seeking Customer Service Specialist role with 10 years of experience in customer-facing positions. Excelled in providing exceptional service and support as Patient Service Technician and Assistant Store Manager, with a strong background in payment processing, issue resolution, and team leadership. Proven ability to maintain high customer satisfaction and operational efficiency. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Phlebotomist/Specimen Accessioner

Labcorp
Flowood, MS
06.2019 - Current
  • Conduct blood collections using venipuncture and capillary methods across diverse patient demographics, ensuring comfort and safety during the procedure.
  • Accurately input patient data and manage billing processes, including payment collections as necessary, to facilitate efficient healthcare service delivery.
  • Prepare and organize specimens for laboratory testing and analysis, while maintaining detailed logs, to uphold the integrity and confidentiality of patient information.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Monitored inventory levels of supplies used in phlebotomy services.
  • Documented patient information into electronic medical records system.
  • Adhered to HIPAA guidelines regarding patient privacy.
  • Verified patient demographics and collected pertinent clinical data.
  • Accurately accessioned specimens into laboratory information systems.
  • Inspected containers for proper labeling and documentation prior to accessioning specimens.

Assistant Store Manager

Family Dollar
Canton, MS
04.2018 - 04.2019
  • Delivered exceptional customer service by greeting and assisting patrons, effectively resolving inquiries and concerns to maintain a positive shopping environment
  • Coordinated staff development, overseeing training on operational practices, and supervised daily activities to ensure efficient store management
  • Assisted with inventory management, handled record-keeping tasks including payroll, scheduling, and managed financial transactions such as register deposits and receipts
  • Maintained accurate records of all transactions, stock levels and employee performance metrics.
  • Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
  • Ensured compliance with all safety regulations throughout the store premises.

Customer Service Representative

Family Dollar
Canton, MS
10.2017 - 04.2018
  • Delivered high-quality customer service, ensuring a welcoming and positive shopping experience for patrons
  • Managed inventory by receiving, organizing, and stocking merchandise, maintaining optimal store presentation and availability
  • Processed transactions efficiently and handled customer funds with accuracy, contributing to the store's operational effectiveness and security

Customer Care Associate

Conduent
Madison, MS
07.2016 - 10.2017
  • Provided efficient and accurate navigation through multiple computer applications, enhancing customer inquiry resolution processes
  • Maintained exceptional levels of customer service and professionalism, making product recommendations tailored to customer needs based on thorough document analysis
  • Maintained up-to-date knowledge of company products and services.
  • Performed troubleshooting to diagnose and resolve technical problems.
  • Handled escalated customer concerns in a professional manner.
  • Utilized problem solving skills to efficiently resolve conflicts.

Cashier

Academy Sports & Outdoors
Flowood, MS
03.2016 - 07.2016
  • Accurately balanced cash drawers at shift commencement, ensuring proper transactional flow and sufficient change levels
  • Processed various forms of payment, including cash, checks, and electronic transactions, while providing prompt issuance of receipts and necessary change
  • Delivered customer service by effectively resolving inquiries and complaints, contributing to a clean and organized checkout environment

Cashier

Wendy's
Canton, MS
12.2012 - 03.2013
  • Managed financial transactions accurately, including cash handling and processing payments via various methods, ensuring balanced cash drawers and proper issuance of receipts and change
  • Delivered customer service by assisting with inquiries, addressing concerns efficiently, and maintaining a clean and organized checkout environment

Cashier

Backyard Burgers
Madison, MS
08.2011 - 09.2012
  • Provided customer service by accurately processing various payment methods, issuing receipts, and handling customer requests and complaints, ensuring a positive checkout experience
  • Managed the maintenance of checkout areas, including stocking shelves and executing general cleaning duties, contributing to a well-organized and tidy store environment

Education

Associate of Arts -

Holmes Community College
Goodman, MS
08-2024

High School Diploma -

Canton High School
Canton, MS
05.2012

Skills

  • Fundamental Mathematics
  • Cash Management
  • Public Communication
  • Office Word
  • PowerPoint
  • Spreadsheet
  • Retail Pricing Equipment
  • Register Operations
  • Patient confidentiality
  • Blood collection
  • Specimen Preparation
  • Data Entry
  • Specimen collection and storage
  • HIPAA Compliance
  • Patient Care
  • Medical office administration
  • Communication abilities

Timeline

Phlebotomist/Specimen Accessioner

Labcorp
06.2019 - Current

Assistant Store Manager

Family Dollar
04.2018 - 04.2019

Customer Service Representative

Family Dollar
10.2017 - 04.2018

Customer Care Associate

Conduent
07.2016 - 10.2017

Cashier

Academy Sports & Outdoors
03.2016 - 07.2016

Cashier

Wendy's
12.2012 - 03.2013

Cashier

Backyard Burgers
08.2011 - 09.2012

Associate of Arts -

Holmes Community College

High School Diploma -

Canton High School

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ReTakka Jordan