Excel
Rethwik Gona
Client Success Manager
Atlanta,GA
Summary
Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
Work History
Client Success Manager
AgileAssets
Atlanta, GA
11.2020 - Current
- Acted as Subject Matter Expert on the Asset Management application for GDOT's business units Road Maintenance and Equipment Management developed by AgileAssets.
- Hosted weekly status calls and ad hoc meetings with clients to understand the business problems, requirements and Identify the specific and recurring problems faced.
- Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
- Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
- Tailored customer relationships by determining expected needs and finding correct solutions.
- Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
- Reviewed products and user documentation to assess compliance with client success processes.
- Developed marketing campaigns to enhance clients' return on investment.
Traffic Engineer III
SSFM International
Honolulu, HI
12.2017 - 11.2020
- Develop and supervise the delivery of traffic management schemes including Residents Parking, Traffic Management, Traffic Calming schemes, Mitigation of Traffic Impacts, Traffic Signal Optimization, Transportation Demand Modelling, Benefit-Cost Analysis, Traffic Control Plans/Maintenance of Traffic plans, and Transportation Management Plans (TMPs).
- Reviewed work of technicians to maintain compliance with Department of Transportation regulations and Coordinated with contractors, utility companies, and government agencies to implement projects.
- Investigated traffic problems and suggested ways to improve traffic flow and safety and Presented data, maps or other information at construction-related public hearings or meetings.
- Checked construction plans, design calculations or cost estimations for completeness, accuracy or conformity to engineering standards or practices.
- Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.
Education
Master of Science - Civil Engineering
University of Cincinnati
Cincinnati, OH 08.2015 - 04.2017
Master of Science - Mathematics
BITS PILANI University
Hyderabad, India 08.2010 - 05.2015
Bachelor of Science - Civil Engineering
BITS PILANI University
Hyderabad, India 08.2010 - 04.2015
Skills
Client renewals and prospecting
Troubleshooting
Customer service and support
Revenue Generation
Project Management
Strategic planning
Product Management
Software
Microsoft Office Suite
Microsoft Access
SQL
Matlab
Microstation
Jira
Timeline
Client Success Manager
AgileAssets
11.2020 - Current
Traffic Engineer III
SSFM International
12.2017 - 11.2020
Master of Science - Civil Engineering
University of Cincinnati
08.2015 - 04.2017
Master of Science - Mathematics
BITS PILANI University
08.2010 - 05.2015
Bachelor of Science - Civil Engineering
BITS PILANI University
08.2010 - 04.2015