Summary
Overview
Work History
Education
Skills
Software
Timeline
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Rethwik Gona

Client Success Manager
Atlanta,GA

Summary

Goal-oriented Client Success Manager adept at promoting customer loyalty and maintaining retention with proactive and hands-on strategies. Effective at giving customers highly positive experiences as primary liaison and company representative. Focused on increasing revenue and customer satisfaction with a consultative and persistent approach. Profit-minded, polished and professional in all interactions. Resourceful in approaching each situations with a critical eye and devising innovative strategies for maximizing results.

Overview

4
4
years of professional experience
11
11
years of post-secondary education

Work History

Client Success Manager

AgileAssets
Atlanta, GA
11.2020 - Current
  • Acted as Subject Matter Expert on the Asset Management application for GDOT's business units Road Maintenance and Equipment Management developed by AgileAssets.
  • Hosted weekly status calls and ad hoc meetings with clients to understand the business problems, requirements and Identify the specific and recurring problems faced.
  • Evaluated customer problems, implemented resolutions and followed up with clients to manage additional problems and maintain satisfaction.
  • Contributed to design and implementation of product updates and service transformations based on feedback from customers and frontline knowledge.
  • Tailored customer relationships by determining expected needs and finding correct solutions.
  • Maintained high level of understanding regarding industry trends, legislation, compliance and competitor activity.
  • Reviewed products and user documentation to assess compliance with client success processes.
  • Developed marketing campaigns to enhance clients' return on investment.

Traffic Engineer III

SSFM International
Honolulu, HI
12.2017 - 11.2020
  • Develop and supervise the delivery of traffic management schemes including Residents Parking, Traffic Management, Traffic Calming schemes, Mitigation of Traffic Impacts, Traffic Signal Optimization, Transportation Demand Modelling, Benefit-Cost Analysis, Traffic Control Plans/Maintenance of Traffic plans, and Transportation Management Plans (TMPs).
  • Reviewed work of technicians to maintain compliance with Department of Transportation regulations and Coordinated with contractors, utility companies, and government agencies to implement projects.
  • Investigated traffic problems and suggested ways to improve traffic flow and safety and Presented data, maps or other information at construction-related public hearings or meetings.
  • Checked construction plans, design calculations or cost estimations for completeness, accuracy or conformity to engineering standards or practices.
  • Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs.

Education

Master of Science - Civil Engineering

University of Cincinnati
Cincinnati, OH
08.2015 - 04.2017

Master of Science - Mathematics

BITS PILANI University
Hyderabad, India
08.2010 - 05.2015

Bachelor of Science - Civil Engineering

BITS PILANI University
Hyderabad, India
08.2010 - 04.2015

Skills

    Client renewals and prospecting

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Software

Excel

Microsoft Office Suite

Microsoft Access

SQL

Matlab

Microstation

Jira

Timeline

Client Success Manager

AgileAssets
11.2020 - Current

Traffic Engineer III

SSFM International
12.2017 - 11.2020

Master of Science - Civil Engineering

University of Cincinnati
08.2015 - 04.2017

Master of Science - Mathematics

BITS PILANI University
08.2010 - 05.2015

Bachelor of Science - Civil Engineering

BITS PILANI University
08.2010 - 04.2015

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Rethwik GonaClient Success Manager