Reuben Johnson
Brooklyn,NY
Summary
Goal-oriented, determined and cooperative seeking an opportunity to work in an environment that utilizes the skills and abilities that are demonstrated to be necessary for any job field.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Alaska Airlines
Newark, New Jersey
04.2023 - 06.2025
- Assisted passengers with reservations, ticket changes, and travel questions at Alaska Airlines counters.
- Resolved baggage issues and coordinated lost-item follow-up with airport teams.
- Processed check-in, boarding, and seat assignments using airline service systems.
BUS DRIVER
Yankeeline
Boston, Ma
07.2023 - 03.2024
- Provided reliable customer service by ensuring timely and safe pick-up and drop-off of passengers.
- Drove Yankee line passenger routes using defensive driving and traffic awareness.
- Facilitated safe boarding, seating, and movement of passengers throughout the vehicle.
- Assisted passengers with boarding, seating, and safe movement through the vehicle.
BUS OPERATOR
Mta , Nycta
06.2014 - 11.2022
- Demonstrated reliability as transit bus driver with extensive service record
- Ensured compliance with all mass transit city safety regulations and procedures
- Managed interactions with difficult passengers effectively during transit operations.
RAMP AGENT
Delta Air line, Inc.
, US
07.2019 - 10.2021
- Monitored customer safety during boarding and deplaning, assisting customers with a friendly approach - Transferred cargo between gates and airlines efficiently (including luggage) to other gates other airlines and to passengers -Serviced aircraft to maintain operational readiness. -Assisted in ramp setup to prepare for aircraft arrivals and departures and Managed storage of equipment for organized ramp operations and baggage.
- Handled loading and unloading of baggage, cargo, and mail at Delta Air Lines terminals to ensure timely and efficient flight operations.
- Guided aircraft safely to assigned gates by following Delta ramp procedures to ensure safe and efficient operations.
- Drove baggage carts, tugs, and belt loaders for effective ground handling operations, ensuring seamless baggage transport.
COURIER
Fed ex
10.2013 - 05.2014
- Delivered time-sensitive FedEx packages across assigned routes.
- Executed timely and accurate package deliveries using optimal routes to ensure customer satisfaction.
- Scanned shipments using FedEx handheld tracking devices.
- Loaded and unloaded parcels from delivery vehicles efficiently. parcels from delivery vehicles.
SECURITY GUARD
Securitas
09.2011 - 01.2013
- Patrolled building to ensure safety of clients and staff, maintaining secure environment.
- Inspected doors, windows, gates, and alarms for security risks.
- Verified visitor credentials and controlled guest access at front desks.
- Verified visitor credentials and controlled guest access to enhance site security.
Education
Plaza College
Some College (No Degree) -
Plaza College
New York, NYSkills
- Customer-focused
- Process management
- Multi-task management
- Time optimization
- Organizational skills
- Strong work ethic
Timeline
BUS DRIVER
Yankeeline
07.2023 - 03.2024
Customer Service Representative
Alaska Airlines
04.2023 - 06.2025
RAMP AGENT
Delta Air line, Inc.
07.2019 - 10.2021
BUS OPERATOR
Mta , Nycta
06.2014 - 11.2022
COURIER
Fed ex
10.2013 - 05.2014
SECURITY GUARD
Securitas
09.2011 - 01.2013
Plaza College
Some College (No Degree) -
Plaza College