Reuben Jeremy Mugisa

• Managed and supervised administrative and daily program operations, complying with policies and regulations.
• Established strong relationships with key stakeholders, ensuring support for program initiatives.
• Managed cross-functional teams for successful project completion within deadlines and budgets.
• Facilitated workshops and conducted one-on-one training to educate team members.
• Identified program obstacles and communicated possible impacts to team.
• Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.

• Managed a caseload of diverse families and individuals, conducting assessments and developing service plans
• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.

• Managed case files for single adult clients experiencing homelessness and assisted with housing search

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Provided Housing Navigation for all Clients

Managed Client case load and Provided Trauma informed care to newly arrived refugees families and coordinated housing search and job placement, Immigration assistance for the families

• Provided case management for refugee clients, assisting with housing, employment, and other needs

• Skilled in handling emergency situations and ensuring patient comfort and safety during transport
• 3 years of experience providing safe and efficient transportation services as a Chair Car Driver

• Maintained a positive attitude and delivered exceptional service in high-pressure environments