Reuben Wilson-Foster
Montgomery,AL
Summary
Customer-focused professional with hands-on experience in e-commerce operations, order management, and written customer support. Proven ability to resolve disputes, process returns, and maintain platform compliance in fast-paced, remote environments. Skilled in written communication, problem-solving, and managing multiple priorities independently. Seeking a remote customer support role where attention to detail and a customer-first mindset drive results.
Overview
6
6
years of professional experience
Work History
Amazon Flex
Amazon
04.2025 - Current
- Managed high-volume order fulfillment in a fast-paced, time-sensitive environment
- Utilized mobile and logistics platforms to track deliveries, update order status, and ensure accuracy
- Investigated and resolved delivery discrepancies (delays, missing items, reroutes) using platform systems
- Optimized routes and workflows to improve efficiency and meet delivery deadlines
- Maintained strong attention to detail while handling multiple active orders simultaneously
E-Commerce Seller & Customer Support Specialist
Walmart Marketplace
03.2025 - Current
- Managed end-to-end e-commerce operations including product listing creation, pricing strategy, and inventory oversight on Walmart Marketplace
- Handled customer inquiries, order disputes, and return/refund requests, maintaining seller performance metrics within platform standards
- Monitored order fulfillment timelines and coordinated with suppliers to ensure on-time delivery and customer satisfaction
- Analyzed sales data and adjusted product listings to improve visibility and conversion rates
- Maintained compliance with Walmart Marketplace seller policies and platform guidelines
Drywall Laborer
Rdz Drywall
11.2023 - 01.2026
- Prepared work area, tools and equipment for job site.
- Measured and marked cutting lines on drywall for lengths, heights and penetrations.
- Inspected surfaces to evaluate quality and applied extra attention to fill in holes and rectify errors.
- Used diverse variety of tools and equipment for safe installation of drywall.
- Applied skills in taping, sanding and finishing drywall to meet project specifications.
- Received consistent excellent feedback on work quality and customer service.
Car Wash Employee
Car Spa Car Wash Virginia Beach
08.2023 - 10.2023
- Performed detailed cleaning and preparation of vehicles using specialized equipment
- Inspected vehicles and identified areas requiring attention to ensure quality results
- Maintained equipment and work areas to meet operational and safety standards
- Worked efficiently in a fast-paced environment while maintaining attention to detail
Uber Eats
Uber Eats
04.2021 - 07.2023
- Coordinated order fulfillment using mobile platform systems in a high-volume environment
- Handled order updates and issue resolution through platform-based messaging tools
- Monitored delivery progress and adjusted routes to maintain efficiency and accuracy
- Demonstrated strong organizational and time management skills while managing multiple orders
- Adapted quickly to changing order conditions and system updates
Dishwasher
Cheesecake Factory Inc
09.2020 - 03.2021
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Managed high-volume dishwashing operations to support continuous kitchen workflow
- Maintained cleanliness and organization of kitchen tools, equipment, and work areas
- Assisted with kitchen prep tasks to ensure operational efficiency
- Followed sanitation and safety standards in a fast-paced environment
Education
High School Diploma -
Milton
Milton, GASkills
- CRM
- Order Processing & Fulfillment Systems
- Inventory Tracking
- Time Management & Workflow Optimization
- Written Communication (Chat/Email)
- Problem Solving & Issue Resolution
- Attention to Detail
- Conflict Resolution
- Customer Satisfaction
- Case Management
- E-Commerce Operations
- Written Customer Communication
Header
Customer Support Specialist | E-Commerce Operations | Remote
Timeline
Amazon Flex
Amazon
04.2025 - Current
E-Commerce Seller & Customer Support Specialist
Walmart Marketplace
03.2025 - Current
Drywall Laborer
Rdz Drywall
11.2023 - 01.2026
Car Wash Employee
Car Spa Car Wash Virginia Beach
08.2023 - 10.2023
Uber Eats
Uber Eats
04.2021 - 07.2023
Dishwasher
Cheesecake Factory Inc
09.2020 - 03.2021
High School Diploma -
Milton