Diligent Business Support Associate skilled in managing high-volume task loads with efficiency and flexibility. Strong track record of analyzing KPIs to evaluate and improve performance. Energetic team-player with proficiency in decision-making and team assistance.
Overview
28
28
years of professional experience
1999
1999
years of post-secondary education
Work History
Amazon flex
Amazon
Council Bluffs
01.2025 - Current
I as a driver deliver orders to clients residents so they can receive their order properly.
Delivered packages accurately and efficiently to various locations.
Maintained a clean and organized delivery vehicle daily.
Followed route maps and GPS for timely deliveries.
Communicated effectively with customers regarding delivery status.
Inspected packages for damage before delivery to ensure quality.
Adhered to safety protocols while driving and handling packages.
Managed delivery documentation and paperwork consistently.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Transported and safely delivered items to prevent damage or loss.
Drove safely in all weather conditions including rain, snow, sleet, ice.
Navigated routes with relevant map programs and GPS systems.
Received daily delivery instructions and route assignments from dispatch.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
Adhered to all applicable traffic laws while driving delivery vehicle.
Inspected vehicle and maintained gas, oil and water levels.
Cleaned interior and exterior of delivery vehicle at end of shift as needed.
Monitored fuel level throughout shift and refueled when necessary.
Checked tires for proper inflation before leaving on each route.
Reviewed and verified invoices and purchase requests to confirm accuracy.
Reported mechanical issues with delivery vehicle to supervisor in a timely manner.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Inspected vehicles' condition, supplies and equipment before and after trips
Reported delays and accidents to stations using telephones or two-way radios.
Improved project completion time, multi-tasking operations on heavy equipment and trucks.
Uber Driver
Uber
Omaha
01.2025 - Current
Provided safe and reliable transportation for passengers in diverse locations.
Navigated efficiently using GPS to optimize routes and reduce travel time.
Maintained vehicle cleanliness and performed routine inspections for safety compliance.
Qma
West gate assistant living
Omaha
01.2002 - 01.2004
Completed day-to-day duties accurately and efficiently.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Prioritized and organized tasks to efficiently accomplish service goals.
Identified needs of customers promptly and efficiently.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Assisted with customer requests and answered questions to improve satisfaction.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Worked with cross-functional teams to achieve goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Maintained updated knowledge through continuing education and advanced training.
Provided support and guidance to colleagues to maintain a collaborative work environment.
Exceeded customer satisfaction by finding creative solutions to problems.
Recognized by management for providing exceptional customer service.
Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Worked effectively in team environments to make the workplace more productive.
Qma/Home Health CNA
Bickford Cottage Assisted Living
Omaha
01.1998 - 01.2002
Provided personal care and support to residents in daily living activities.
Assisted with medication administration under supervision of nursing staff.
Monitored vital signs and reported changes to healthcare team promptly.
Collaborated with families to address resident needs and concerns effectively.
Maintained cleanliness and safety standards in resident living spaces.
Documented care provided and resident status accurately in care plans.
Educated residents on health management and wellness practices regularly.
Supported recreational activities to enhance resident engagement and socialization.
Assisted with personal hygiene needs such as shaving, brushing teeth and hair care.
Performed light housekeeping duties including laundry, dusting, vacuuming and meal preparation.
Provided companionship to elderly and disabled individuals in their home environment.
Reported any incidents or accidents that occur while providing care to the appropriate authority immediately.
Developed positive relationships with clients through active listening skills.
Observed changes in condition or behavior of the patient and reported it to the supervisor or case manager immediately.
Encouraged independence among clients while helping them maintain their dignity.
Kept updated documentation of client progress notes in an organized manner.
Maintained accurate records of services rendered to each patient.
Responded quickly to emergency situations following established protocols.
Cleaned equipment used by patients after use according to standard procedures.
Measured and recorded food and fluid intake and output levels for each patient.
Administered medications according to physician instructions and monitored patient response.
Instructed families on proper care techniques for their loved ones at home.
Organized medical supplies in order to ensure they are available when needed.
Assisted patients with daily living activities such as bathing, dressing, grooming and toileting.
Monitored vital signs such as pulse rate, temperature, respiration rate, and blood pressure.
Used mobility devices to transport patients.
Helped residents walk with or without self-help devices.
Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
Supported non-ambulatory residents in range of motion exercises.
Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
Distributed drinking water and nourishment to residents.
Assisted residents in preparing for activities and social programs.
Answered signal lights, bells or intercom systems to determine resident needs.
Managed and maintained patient rooms, shared-living areas and nursing stations.
Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
Turned and repositioned bedridden patients to prevent bedsores.
Safeguarded patient privacy with strict adherence to HIPAA protocols.
Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
Communicated with patients to determine feelings, need for assistance or social and emotional support.
Supplied, collected and emptied patient bedpans on frequent basis.
Administered medications and educated patients and families on correct at-home administration.
Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.