ALYSSA CAMPBELL
Tampa,FL
Summary
Sales and customer-facing professional with 6+ years of experience in enterprise and SMB technology environments. Deep hands-on expertise in consultative selling, account strategy, objection handling, renewals, and revenue expansion. Strong written communicator with the ability to translate real-world sales workflows, decision logic, and buyer behavior into structured insights for independent, research-driven work.
Overview
5
5
years of professional experience
Work History
Enterprise Customer Success Manager
vcita / WiseStamp
06.2023 - Current
- Manage 100+ enterprise accounts, advising senior stakeholders across onboarding, adoption, expansion, and renewal phases.
- Lead strategic business conversations involving pricing, seat expansion, contract changes, and renewal negotiations.
- Identify growth opportunities and churn risks by analyzing usage trends, stakeholder feedback, and business objectives.
- Translate complex client scenarios into clear recommendations, supporting sales strategy and decision-making.
SMB Customer Success Manager
vcita / WiseStamp
01.2022 - 06.2023
- Onboarded 50+ SMB clients monthly, conducting discovery calls to assess needs, buying criteria, and objections.
- Positioned solutions through value-based conversations, driving retention and account expansion.
- Identified and supported upsell and cross-sell opportunities through consultative sales discussions.
Enterprise Inside Account Executive
TD SYNNEX
08.2020 - 01.2022
- Owned enterprise accounts and delivered solution-based sales aligned with client initiatives.
- Recovered and grew at-risk accounts through strategic outreach and tailored proposals.
- Built relationships with executive decision-makers and influenced purchasing outcomes.
- Coached account support staff on sales strategy, execution, and pipeline hygiene.
Education
Bachelor’s Degree - Digital Humanities
Florida State University
Skills
- Consultative & Solution Selling
- Enterprise & SMB Sales Cycles
- Account Expansion & Renewals
- Stakeholder & C-Suite Communication
- Objection Handling
- Sales Strategy & Process Design
- Pipeline & Forecasting Concepts
- Independent / Asynchronous Work
Notable Achievements
- Closed $1.8M enterprise deal (largest in region)
- Led WiseStamp’s first Enterprise Customer Success rollout as sole CSM
- Certified in Prompt Engineering for Customer Success (AI / ChatGPT)
- Multiple 'Heart & Hustle' performance awards
Sales And Business Expertise
- Consultative & Solution Selling
- Enterprise & SMB Sales Cycles
- Account Expansion & Renewals
- Stakeholder & C-Suite Communication
- Objection Handling
- Sales Strategy & Process Design
- Pipeline & Forecasting Concepts
- Independent / Asynchronous Work
Timeline
Enterprise Customer Success Manager
vcita / WiseStamp
06.2023 - Current
SMB Customer Success Manager
vcita / WiseStamp
01.2022 - 06.2023
Enterprise Inside Account Executive
TD SYNNEX
08.2020 - 01.2022
Bachelor’s Degree - Digital Humanities
Florida State University