Reva Silence
Humble,Texas
Summary
Proactive and meticulous Office Manager with over 30 years of experience in Customer Service industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation.
Overview
11
11
years of professional experience
Work History
Office Manager
Kingwood Funeral Home
Kingwood, TX
11.2014 - Current
- Maintained computer and filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Performed monthly Sarbanes Oxley reports for compliance
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Reviewed and approved/declined new Pre-Arranged contracts sold.
- Assisted with daily funeral home activities such as taking first calls, assisting with funeral prep cases,
- Handled customer service issue and reviewed customer complaints to address accordingly.
- Filed state reports, ordering Death Certificates, Burial Transit permits, Cremation permits, prepared documents for flight arrangements for decedents being shipped out of state or out of the country
Reservations Agent
United Airlines
Houston, TX
08.2011 - 07.2014
- Provided customers with information about availability and pricing of air fare, routing options, upgraded cabin options
- Resolved various issues and discrepancies for customers with flight delays, lost baggage, cancelled flights, Pet reservations and travel voucher options.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Utilized United Airlines computer system to search for best routes and prices for domestic and foreign travel or for pets being delivered through United's Pet Safe program.
- Recognized on more than one occasion as outstanding employee for attention to detail positive customer service feed back.
Education
High School Diploma -
Gospel Assembly Academy
Tulsa, OK05.1982
Skills
- Office Management
- Policy and Procedure Modification
- Customer Service
- Staff Training
Hobbies
One of my hobby's are Writing poetry and working on a book of poetry for publication within the next few months. My favorite hobby of all is enjoying spending quality time with family and friends. I love to make people laugh.,
Timeline
Office Manager
Kingwood Funeral Home
11.2014 - Current
Reservations Agent
United Airlines
08.2011 - 07.2014
High School Diploma -
Gospel Assembly Academy
Similar Profiles
Savannah StoneSavannah Stone
Apprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral HomeApprentice Funeral Director and Embalmer at Shelton-hunt Funeral Home Funeral Home
Colton MattocksColton Mattocks
Assistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral HomeAssistant to the Funeral Director at Cunningham Funeral Home, Inc. Funeral Home
Kyle WrightKyle Wright
Funeral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral HomeFuneral Services Professional at Trinity Chapel Funeral Home & Stinson Funeral Home
Gerson PerazaGerson Peraza
Lead Registered Dental Assistant at Northeast Pediatric DentistryLead Registered Dental Assistant at Northeast Pediatric Dentistry
Joseph GenoveseJoseph Genovese
Associate Principal at New Caney High SchoolAssociate Principal at New Caney High School