Reva Vaughn
Southaven,MS
Summary
Dedicated coaching professional with expertise in guiding clients to set goals and develop skills in one-on-one and group sessions. Experienced in verifying member information, resolving eligibility issues, and maintaining accurate records while ensuring HIPAA compliance. Background includes customer service, case management, and data entry, delivering timely and professional support in high-volume environments.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Case Manager/Placement Specialist
Youth Villages
Memphis, TN
09.2023 - Current
- Coordinated all duties related to internal and external placements for Switch Adults.
- First point of contact for all referrals from external customers
- Primary screener to determine eligibility criteria for YV models (Gun violence prevention program)
- Monitored and tracked all referrals through the admission process.
- Primary liaison between YV programs, internal/external customers, and referral agents
- Delivered exceptional customer service to referral sources during pre-admission process while maintaining accurate communication documentation
- Complete initial PCPs and/or serve families in a counselor role when designated
- Assessing client situations, strengths, and needs to develop and implement individualized care plans.
- Facilitating a smooth continuum of care by arranging services, scheduling appointments, and coordinating with multidisciplinary teams.
- Serving as a patient advocate, helping clients navigate healthcare or social systems, and providing resources.
- Providing immediate support and intervention during emergencies to ensure safety.
- Maintaining detailed records of client interactions, tracking outcomes, and ensuring compliance with regulations
- Assessed client progress, evaluated service effectiveness, and adjusted care plans to meet individual needs.
- Assisted with various tasks to support team operations.
Life Coach Supervisor
Youth Villages
Memphis, TN
01.2025 - 12.2025
- Oversees a minimum of 6 Life Coaches and conducts observations to ensure the needs of the youth/adult are met
- Provides direction to Life Coaches (including but not limited to: managing weekly supervision meetings and overseeing the Life Plan process/progress)
- Supported Life Coaches by providing coverage and guidance to effectively manage duties and responsibilities
- Coordinates with Outreach Specialists to implement non-aggression agreements when necessary
- Assisted in marketing and referral strategies to enhance program growth and visibility
- Assists in the hiring and interview process of new Life Coaches as needed
- Participated in program and personal development meetings with Clinical Supervisors and Regional Supervisor to ensure alignment and continuous improvement
- Reviews and approves clinical and organizational documentation (including but not limited to: timecards, mileage, and cell phone reimbursements) completed by their direct reports
- Attends 3 weekly meetings (individual, team, and clinical consultation) for professional development and quarterly booster training sessions to enhance clinical skills
- Provides on-call crisis support to youth and adults (schedules vary by location but require 24/7 availability)
Eligibility Specialist
Accredo Specialty Pharmacy/Cigna
Memphis, TN
06.2019 - 09.2023
- Reviewed supporting records for completeness, accuracy, and compliance with program requirements.
- Processed applications, renewals, and recertification, and prior authorizations while meeting accuracy and timeliness expectations.
- Maintained detailed records of client interactions, ensuring accuracy and confidentiality of sensitive information.
- Developed strong rapport with clients by effectively communicating complex program requirements and processes.
- Increased efficiency in the review process by proactively identifying potential issues and developing actionable solutions.
- Collaborated with caseworkers and supervisors to resolve discrepancies and streamline eligibility workflows.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
- Assisted clients with accurate eligibility form, application and document completion.
- Conducted extensive research on available resources to connect clients with appropriate community services and support networks.
Human Resource Manager/ Accounts Payable
ARAMARK - K-12
Germantown, TN
03.2017 - 05.2022
- Oversee recruitment efforts for all personnel, including job placing ads
- Planned, organized, and controlled departmental activities to align with organizational goals
- Contributing to the development of HR department goals, objectives, and systems
- Implementing and revising the company's compensation program
- Creating and revising job descriptions, conducting annual salary surveys, developing, analyzing, and updating the company's salary budget and evaluation program
- Managed recruitment activities by coordinating job postings and candidate screenings for all personnel, including job placing ads
- Collaborated with department leaders to develop annual budgets and quarterly financial projections
- Collaborated with department leaders to develop annual budgets and quarterly financial projections, supporting strategic financial planning
- Proposed new policies to enhance operational efficiency and employee satisfaction, approaches, and procedures.
Human Resources Specialist
Thomas and Betts (ABB)
Memphis, TN
12.2013 - 06.2016
- Assembled, reviewed, and verified invoices and check requests, flagged and clarified unusual or questionable items or prices, sorted codes, and matched invoices to ensure accurate financial records
- Set up payments, enter and upload invoices into the system, track expenses and process expense reports
- Prepare and process electronic transfers and payments
- Prepare and perform check runs, post transactions to journals, ledgers and records
- Prepare analyses of accounts and monitor accounts to ensure payments are up to date
- Researched and resolved invoice discrepancies and issues while maintaining accurate vendor files to support efficient accounts payable processes
- Communicated with vendors to address inquiries and resolve issues and respond to inquiries
- Produced monthly reports and assisted with month-end closing to ensure timely financial reporting and compliance
- Provide supporting documents for audits and maintain confidentiality of organizational information.
Education
High School Diploma -
Trezevant High School
Memphis, TN05-2004
Community Health Worker - Community Health
Vanderbilt University
Nashville, TN03-2026
Skills
- Email correspondence
- Relationship development
- Case documentation
- Client meetings
- Client record management
- Customer support
- Customer communication
- Attention to detail
- Troubleshooting
- Phone client interaction
- Ticket management
- Program coordination
- Microsoft Office
- Microsoft Excel
- QuickBooks
- Accounting software
- Payroll
- HR management system
- Bookkeeping
- Client communication
- HRIS
- ADP
- Sales lead qualification
- Service coordination
- Recruiting
- System administration
- Client assessment
- Store management
- Care plan development
- Administrative experience
- Organized workspace maintenance
- Time management
- Basic math
- Teamwork
- Instruction adherence
- Client email correspondence
- Client relationships building
- Medical billing and coding
- Medical Terminology
- Resource allocation
- Basic life support
- Organized workspace
- Contracts
- Healthcare navigation
- Client support
- Customer support
- Medical terminology
- Time management
Certification
- Community Health Worker Certification
- March 2026 to Present
Additional information
- Skills
- Leadership
- Time Management
- Payroll
- Microsoft Excel
- Accounting
- Management
- Confidentiality
- Project management
- Communication
- Quick books
- Scheduling
- Interviewing
- Attention to Detail
- Customer Service
- Organization
- Technically inclined
- Adaptability
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Life Coach Supervisor
Youth Villages
01.2025 - 12.2025
Case Manager/Placement Specialist
Youth Villages
09.2023 - Current
Eligibility Specialist
Accredo Specialty Pharmacy/Cigna
06.2019 - 09.2023
Human Resource Manager/ Accounts Payable
ARAMARK - K-12
03.2017 - 05.2022
Human Resources Specialist
Thomas and Betts (ABB)
12.2013 - 06.2016
High School Diploma -
Trezevant High School
Community Health Worker - Community Health
Vanderbilt University