Randa Abdelhameed

• Developed and implemented comprehensive case management plans to address client needs and goals.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in navigating legal services and public benefits to gain access to valuable resources.
• Monitored clients' progress and tracked client services to provide crisis interventions.
• Organized documents to manage paper and electronic filing systems of clients.
• Filed court documents and legal pleadings with court clerk on behalf of attorneys.
• Prepared and drafted correspondence, complaints, discovery’s, proposals for settlement and legal forms to maintain smooth communications.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Handled office scheduling and made notes for deadlines, motions, and other important dates.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Scheduled appointments, court appearances, and depositions for busy law firm.
• Completed electronic filings, initiated billing statements, and managed firm administrative matters.
• Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
• Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Created spreadsheets to track client progress and document billable hours.
• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
• Prepared and managed attorney travel itineraries to optimize scheduling.
• Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted clients to schedule appointments and discuss progress of cases.
• Revised and finalized letters, briefs, and memos.
• Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
• Produced legal documents such as briefs, pleadings and appeals.
• Interviewed clients to obtain information relevant to cases.
• Assisted attorneys with reviewing and organizing witness reports.
• Collaborated with attorneys to develop strategies for each case.
• Attended court hearings and depositions to take notes and document proceedings.
• Researched statutes, decisions, legal articles, and codes.
• Researched and analyzed legal issues and cases to provide accurate advice to clients.
• Contacted witnesses to testify under oath at court hearings.
• Prepared various exhibits for attorneys for public meetings, zoning commission meetings, and legal resolutions.
• Developed polished motions and briefs to support litigation processes and court proceedings.
• Wrote and filed pleadings with Duval court on schedule to maximize case success.
• Generated leads to meet and exceed revenue goals by identifying new clients.

• Organized documents to manage paper and electronic filing systems of clients.
• Prepared and drafted correspondence and legal forms to maintain smooth communications.
• Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
• Responded to client inquiries to provide accurate legal advice and offer assistance.
• Created spreadsheets to track client progress and document billable hours.
• Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
• Prepared and managed attorney travel itineraries to optimize scheduling.
• Monitored changes in relevant laws to stay abreast of procedures and provide legal updates to clients.
• Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.
• Communicated pertinent information to clients via phone, email, and mail.
• Contacted clients to schedule appointments and discuss progress of cases.
• Revised and finalized letters, briefs, and memos.
• Interviewed clients to obtain information relevant to cases.
• Collaborated with attorneys to develop strategies for each case.
• Generated leads to meet and exceed revenue goals by identifying new clients.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

• Manage case managers, paralegals and receptionist, train new hires, created roles and responsibilities
• Manage 500+ clients
• Draft legal correspondence including settlement negotiations, demand letters, and exhibit folders
• Legal Research and argue relevant case law with insurance adjusters to reach favorable liability determination and discuss settlement options
• Negotiate significant reductions of medical bills with medical providers
• Provide different ideas and strategies that will allow the department to run smoothly
• Trained new hires and created roles and responsibilities
• Maintained computer and physical filing systems.
• Updated reports, managed accounts, and generated reports for company database.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Coached new hires on company processes while managing employees to achieve maximum production.
• Reported to senior management on organizational performance and progress toward goals.
• Delivered performance reviews, recommending additional training or advancements.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Established team priorities, maintained schedules and monitored performance.

• Managed the legal, financial, and medical aspects of accident claims for 100+ clients
• Consistently exceeded settlement goals by developing individual case strategy to maximize settlement amount
• Drafted legal correspondence such as settlement negotiations, demand letters, intent to sue, and exhibit folders
• Negotiated significant reductions of medical bills with medical providers
• Trained new hires and created roles and responsibilities
• Developed and implemented comprehensive case management plans to address client needs and goals.

• Shadowed and observed patients
• Learned the tools needed for checking patient’s response due to different testing mechanisms
• Document and file papers for new and old patients
• Observed Dr
• Parikh checking human cells through the computer system
• Wrote notes on seizures, dead cells, and muscle pain
• Volunteered to help with special projects of varying degrees of complexity.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.

• Assisted with administrative paperwork
• Assisted patients over the phone with questions regarding healthcare
• Assisted the doctors and nurses with consults for patients
• Assisted patients with any needs while nurse or assistant were busy
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
• Called and faxed pharmacies to submit prescriptions and refills.
• Documented vital signs and health history for patients in clinic and hospital environments.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Assisted the teacher when needed
• Tutored students who needed help with their assignments
• Gave advice to students and mentored those leaving elementary school

• Oversee the pre-litigation lifecycle of personal injury claims (medical malpractice , slip and falls, etc.).
• Initiate and manage case setup, including gathering police reports, insurance information, and client intake.
• Monitor case timelines and ensure key milestones are met.
• Use SmartAdvocate to track documents, notes, correspondence, tasks, and deadlines.

Team Leadership:

• Supervise and support junior paralegals and case managers.
• Assign tasks, monitor productivity, and provide training on best practices and SmartAdvocate functions.
• Ensure team adherence to legal procedures, firm protocols, and ethical standards.
• Assisted in securing favorable judgments for clients through meticulous data gathering and analysis efforts.
• Increased overall team productivity by coordinating tasks, schedules, and deadlines for multiple attorneys.
• Supported successful case results with thorough investigations into facts, evidence, and legal precedents.
• Collaborated effectively with cross-functional teams to develop comprehensive strategies for complex cases.
• Served as a key resource for junior paralegals, offering guidance on best practices for research, drafting, and filing procedures.
• Demonstrated exceptional adaptability by taking on diverse legal responsibilities spanning various practice areas and industries.
• Optimized workflow efficiency within the legal team by implementing advanced software tools for time tracking and document management.