Revanth Mandala
Boston,Massachusetts
Summary
Skilled ServiceNow Developer with over 5 years possessing broad knowledge in designing, developing and managing complex workflows on the ServiceNow platform. Demonstrates strong capability to code and script proficiently while delivering high-quality solutions. Exhibits robust problem-solving skills and keen understanding of IT service management processes. Previous work has led to improved operational efficiency through optimized service management applications.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ServiceNow Developer
Fifth Third Bank
Cincinnati, Ohio
05.2022 - Current
- Designed and customized HR Service Delivery workflows, reducing onboarding time by
30%. - Implemented ITIL processes for Incident, Problem, Change, Knowledge, and CMDB.
- Developed Service Catalog items and workflows, improving request resolution by 35%.
- Configured ITAM and ITOM modules including Discovery, Event Management, and Orchestration.
- Integrated LDAP and external systems; automated data imports with Transform Maps.
- Aligned CMDB with CSDM standards to improve visibility and data consistency.
- Built REST/SOAP integrations and JIRA connections for seamless workflow
ServiceNow Administrator
Meesho
Bangalore, Karnataka
03.2020 - 12.2021
- Managed ServiceNow modules: Incident, Change, Problem, and CMDB.
- Developed Business Rules, Client Scripts, Script Includes, and Catalog Items.
- Configured LDAP for user/group synchronization and ServiceNow Discovery with MID Server.
- Built Employee Self Service Portal and Service Catalog items.
- Designed notifications, inbound email actions, and SLA policies.
- Worked on GRC module, integrations via SOAP/REST, and CMDB relationship mapping.
Education
Master of Science - Computer And Information Sciences
New England College
Henniker, NH12-2023
Skills
- ServiceNow development
- ITIL implementation
- Workflow automation
- REST/SOAP integration
- CMDB management
- IT service management
Certification
- Certified System Administrator(CSA)
- Certified Application Developer(CAD)
- Certified Implementation Specialist - ITSM
- Certified Implementation Specialist - HRSD
Timeline
ServiceNow Developer
Fifth Third Bank
05.2022 - Current
ServiceNow Administrator
Meesho
03.2020 - 12.2021
Master of Science - Computer And Information Sciences
New England College