Summary
Overview
Work History
Education
Skills
Timeline
Generic

Revay Banks

Federal Way ,WA

Summary

Dynamic and results-driven professional with extensive experience as a Ramp Agent at Swissport, excelling in aircraft marshalling and baggage handling. Proven problem-solving abilities enhanced safety compliance and operational efficiency. Recognized for effectively assisting crew and travelers, ensuring seamless service during high-volume operations. Committed to maintaining high standards in fast-paced environments.

Overview

3
3
years of professional experience

Work History

Ramp Agent

Swissport
11.2024 - Current
  • Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
  • Guided aircraft into and out of parking positions using hand signals.
  • Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
  • Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
  • Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
  • Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.

Warehouse Worker

UPS
08.2024 - 12.2024
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.

Customer Service

Xceed Media Group
04.2024 - 06.2024
  • Met customer service expectations through problem resolution, daily communication, and follow-up, boosting customer service scores Number%.
  • Provided exceptional customer service, resolving client issues promptly and professionally.
  • Implemented strategies to increase customer service satisfaction ratings.
  • Developed strong relationships with clients through exceptional customer service skills.
  • Provided excellent customer service, addressing concerns promptly and ensuring satisfaction.
  • Elevated customer satisfaction through followup and enthusiastic customer service.

Shelter Staff

The Sophia Way
06.2023 - 05.2024
  • Facilitated group sessions on topics such as life skills, job readiness, and personal growth.
  • Conducted intake interviews with new residents, assessing needs and developing individualized service plans.
  • Coordinated food preparation efforts, ensuring nutritious meals were provided daily for all shelter occupants.
  • Navigated complex situations involving clients experiencing mental health challenges or substance abuse issues, providing non-judgmental assistance when needed.

Team Associate

Amazon Fresh
07.2022 - 07.2023

Restocked merchandise consistently, keeping aisles well-stocked.

  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Continuously checked products for quality assurance according to strict guidelines.

Team Associate

Del Taco
02.2022 - 06.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Learned all required tasks quickly to maximize performance.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma

Federal Way High School
Federal Way Wa
06.2022

High School Diploma - High School Diploma

Highline Community College
DesMoines, WA
06.2022

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Heavy lifting
  • Baggage handling
  • Safety procedures compliance
  • Aircraft tug operation
  • Crew assistance

Timeline

Ramp Agent

Swissport
11.2024 - Current

Warehouse Worker

UPS
08.2024 - 12.2024

Customer Service

Xceed Media Group
04.2024 - 06.2024

Shelter Staff

The Sophia Way
06.2023 - 05.2024

Team Associate

Amazon Fresh
07.2022 - 07.2023

Team Associate

Del Taco
02.2022 - 06.2022

High School Diploma

Federal Way High School

High School Diploma - High School Diploma

Highline Community College
Revay Banks