Revelation Lam-Sam
Anchorage,AK
Summary
Dynamic Shelter Worker at Awake Domestic Violence and homelessness , skilled in client advocacy and animal care. Achieved enhanced client retention through exceptional service and effective crisis intervention. Proficient in animal nutrition and behavior observation, ensuring optimal health and safety. Committed to fostering community support and promoting resilience among clients through tailored resources and outreach initiatives.
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward goals and meet specific needs. Wide-ranging knowledge of applicable services and professionals appropriate for clients.
Overview
3
3
years of professional experience
Work History
Shelter Worker
Awake Domestic Violence
08.2023 - 09.2026
- Kept animals clean and free of contaminants to promote optimal health.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Trained new staff on kennel maintenance, animal care and feeding protocols.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Recorded dogs' intake and output, physical condition and behavior for updated kennel logs.
- Supported clients through development of new life skills, obtaining resources and transitioning back to society.
- Helped clients navigate social services system and access needed resources.
- Led group discussions and activities to meet different community needs.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Assisted clients with obtaining housing, employment and support resources.
- Coordinated and managed volunteer activities for community service projects.
- Gathered opinions and support from grass-roots supporters to solidify group position.
- Tracked service activities and outcomes against outlined plans and goals.
- Created educational materials to convey important information to service recipients.
- Facilitated community outreach to expand participation and support.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
- Kept case files updated, accurate and aligned with requirements.
- Educated young people about strategies for driving discussions and promoting social changes.
- Approached issues proactively to best meet current and future community needs.
- Coordinated with different service providers to meet clients' individual needs.
- Maintained internal database of service workers, participants, activities and other relevant details.
Skills
- Resilience and persistence
- Cross-cultural sensitivity
- Self-care practices
- Boundaries maintenance
- First aid and CPR
- De-escalation techniques
- Client advocacy
- Professionalism and ethics
- Mental health support
- Feeding management
- Behavioral control
- Animal restraint techniques
- Exercise management
- Safety control
- Safety monitoring
- Walk coordination
- Animal handling expertise
- Animal nutrition proficiency
- Veterinary assistance
- Behavior observation
- Canine behavior
- Sanitation protocols
- Care monitoring
- Record keeping
Timeline
Shelter Worker
Awake Domestic Violence
08.2023 - 09.2026