Reverta Wilson
Oklahoma City,OK
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Overview
9
9
years of professional experience
Work History
Document Processor
Stride
01.2022 - Current
- Responsible for reviewing and processing enrollment applications, student enrollment documentation and student file maintenance.
- Maintaining compliance to state and school standards.
- Maintaining compliance to state and school standards is a key responsibility
- Proofread and edited documents for accuracy and grammar.
- Worked with internal staff to process documents and sent for closing.
- Converted documents from one application to another.
- Provided assistance with inbound and outbound document processes, document sorting, logging and work order creation.
Eligibility Specialist
MCI
12.2020 - 03.2023
- Addressed inquiries, handled complaints, troubleshooted problems, and provided information to clients
- Completed new applications for rental and utility assistance through chat and email
- Determined eligibility for public assistance programs through interactive interviews and fact gathering
- Maintained up-to-date knowledge of program regulations and procedures
- Assisted employees with customer-related questions and issues, monitored calls, and ensured adherence to metrics
- Provided coaching to improve employee performance.
Prior Authorization Representative
Continuum
01.2021 - 04.2022
- Managed a high volume of inbound calls from patients, healthcare providers, and insurance companies
- Assisted patients with inquiries, appointment scheduling, and insurance verification
- Resolved billing disputes and addressed concerns, delivering excellent customer service
- Updated patient demographic information and ensured data accuracy
- Collaborated with the pharmacy team for medication refills and prior authorizations.
Clerk
United States Postal Service
10.2018 - 12.2020
- Handled incoming mail, including sorting, bundling, and transferring between areas
- Managed heavy sacks of letter mail and parcels weighing up to 70 pounds
- Operated and maintain various types of postal equipment, such as sorting machines, postage meters, barcode scanners, and computer systems for efficient dispatch
- Prioritize tasks, manage workload, and meet deadlines while maintaining accuracy and efficiency in mail processing.
Accessory Installer Trainer
SIA
08.2016 - 09.2018
- Processed a high volume of vehicles daily, ensuring proper functionality
- Conducted training sessions, workshops, and demonstrations to teach installation techniques and safety protocols
- Utilized various training methods, including classroom instruction and practical exercises
- Ensured that all training activities and installations adhere to industry regulations, safety guidelines, and company policies
- Promote a culture of safety and compliance among trainees.
Medical Receptionist
IU Health
05.2014 - 02.2018
- Welcomed and assisted patients, confirming appointments and answering phone calls
- Registered patients, prepared charts, and verified insurance coverage
- Maintained records and accounts, including filing and scanning.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
Education
High School Diploma -
West Side Leadership Academy
Gary, IN06.2005
Skills
- Eligibility determination
- Application support
- Reference checking
- Payment collection
- Schedule management
- Customer Service
- Data Entry
- 10 Key Data Entry
- Live Chat
- Appointment
- Issue Resolution
- Call Center
Timeline
Document Processor
Stride
01.2022 - Current
Prior Authorization Representative
Continuum
01.2021 - 04.2022
Eligibility Specialist
MCI
12.2020 - 03.2023
Clerk
United States Postal Service
10.2018 - 12.2020
Accessory Installer Trainer
SIA
08.2016 - 09.2018
Medical Receptionist
IU Health
05.2014 - 02.2018
High School Diploma -
West Side Leadership Academy
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