Revin John Parappurathu
Irving,United States
Summary
Professional with background in customer service and administrative support. Proven ability to manage high-volume calls and resolve issues efficiently. Known for strong collaboration skills and focus on achieving results in dynamic environments. Dependable and adaptable to changing needs, with excellent communication and problem-solving abilities.
Overview
2023
2023
years of professional experience
Work History
Contact Representative
Internal Revenue Service
- Highly motivated and customer-focused Contact Representative with proven track record of providing great service.
- Seeking to leverage my excellent communication skills, problem-solving abilities, and researching skills to contribute to the success of a dynamic organization.
- Handled high call volumes, addressed customer concerns, provided accurate information, and resolved problems related to the unique circumstances of each individual.
- Developed in-depth knowledge of the Internal Revenue Manual to effectively assist taxpayers.
- Submitted referrals to the appropriate units regarding taxpayer issues that would otherwise have not been resolved in a timely manner.
- Utilized Account Management Services (AMS) software to document taxpayer interaction and maintain accurate records of communication and resolutions.
- Explain what action needs to be taken to achieve voluntary compliance by computing and/or advising on tax liability and probable assessment of taxes in cases involving varied sources of income.
- Supervisor: Martin Ajaero (214-679-4868)
- Okay to contact this Supervisor: Yes
Executive Assistant
HiEnd Accents
11.2021 - 03.2022
- Provided comprehensive administrative support to the Company President, Regional Sales Manager, Director of Strategy and Operation Manager, including calendar management, travel coordination and meeting preparation
- Managed complex schedules and prioritized conflicting demands, ensuring that all deadlines were met, and important tasks were completed accurately and efficiently
- Acted as a gatekeeper for the executive, screening phone calls, emails and visitors with professionalism and discretion
- Organized weekly meetings with all department heads to go over company’s goals and implement new ideas and solutions to meet the said goals
- Introduced SMS platform, and worked with the company President, Regional Sales Manager, and the Director of Strategy to implement the SMS platform to increase customer response regarding opening new accounts
- Converted 30-40 “Client Leads” on average to “Customers” per month with at least $1000.00 or more in purchases
- Responded to inquiries from clients, customers, and other stakeholders, providing information and assistance in a timely and professional manner
- Maintained electronic and paper filing systems, organized documents, and records, and ensured that information was easily accessible and well-organized
- Supervisor: Jonathan He (469-939-7940)
- Okay to contact this Supervisor: Yes
Graduate Assistant/ Graduate Research Assistant
Texas Woman's University
08.2017 - 05.2020
- Oversaw undergraduate students in course work and graded papers and tests for 3 years
- Supported faculty with research analysis, data collection and data entry
- Gathered, reviewed and summarized literature from scientific journals
- Collected, arranged and entered data into Excel for tracking and modeling purposes
- Applied good documentation practices when recording data and managing source documentation
- Analyzing and synthesizing data Scientific paper experience Quantitative and qualitative analysis Data evaluation
- Provided feedback and guidance to over 200 students
- Supervisor: Dr
- Parker Hevron (940-898-2131)
- Okay to contact this Supervisor: Yes
Education
Bachelor of Arts - Political Science
Texas Woman's University
Denton, TX05-2016
Master of Arts - Political Science
Texas Woman's University
Denton, TX12-2020
Skills
- Results-driven
- Empathy and patience
- Accurate data entry
- Proactive engagement
Timeline
Executive Assistant
HiEnd Accents
11.2021 - 03.2022
Graduate Assistant/ Graduate Research Assistant
Texas Woman's University
08.2017 - 05.2020
Contact Representative
Internal Revenue Service
Bachelor of Arts - Political Science
Texas Woman's University
Master of Arts - Political Science
Texas Woman's University
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