Revonia Lynn
Union City,Ga
Summary
Dedicated and detail-oriented phlebotomy technician with 7 years of experience in performing venipunctures, processing specimens, and maintaining patient records. Proven ability to communicate effectively with patients and healthcare professionals to ensure a positive experience. Committed to upholding safety standards and enhancing patient care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
City Carrier (CCA)
United State Postal Service
05.2022 - Current
- Deliver mail and packages to designated routes in a timely manner while adhering to safety and postal regulations
- Sort and prepare mail for delivery ensuring accuracy in addressing and organization
- Provide exceptional customer service by addressing inquiries and resolving issues related to mail delivery
- Maintain accurate records of deliveries and undeliverable items, ensuring efficient communication with postal facilities
- Maintain vehicle cleanliness and readiness for daily deliveries.
Phlebotomy Technician
Radias Laboratory/ Addiction Clinic
06.2017 - 05.2022
- Perform venipunctures and capillary draws with a high degree of accuracy, ensuring patient comfort and safety
- Process and label analysis, maintain compliance with established protocols
- Collaborate with healthcare staff to streamline patient flow and address any concerns regarding procedures
- Educate patients on the phlebotomy process and post-draw care to minimize anxiety and ensure satisfaction
- Assisted with blood draws and specimen processing
- Maintain a clean and organized workspace while adhering to safety protocols.
Phlebotomy Technician
CSL Plasma Center
09.2014 - 04.2017
- Conduct safe and efficient blood draws from donors, ensuring adherence to health and safety regulations
- Educated donors on the plasma donation process, including potential side effects and aftercare instructions
- Monitor donors vitals and reactions during and after the donation, providing immediate assistance when necessary
- Maintain accurate records of donations and ensure proper labeling and processing of plasma samples
- Utilize DST machines to efficiently collect and process plasma donations, ensuring high-quality samples integrity.
Customer Service Representative
Results CX
10.2006 - 08.2014
- Respond to an average of 70 calls per day, addressing customer inquiries and providing solutions in a timely manner
- Utilize CRM software to log interactions, track issues, and manage customer accounts
- Collaborate with team members to improve processes and enhance customer satisfaction
- Achieved 95% customer satisfaction rating through effective communication and problem-solving.
Benefit Specialist
Chime Solutions
03.2005 - 10.2006
- Serve as the primary point of contact for employee inquiries regarding benefits programs, including health insurance, retirement plans, and leave policies
- Utilizes CRM software to manage cases and track interactions, ensuring timely follow-up and resolution of issues
- Conduct benefit orientation sessions for new hires, clearly explaining available options and enrollment processes
- Collaborate with HR and payroll department to resolve discrepancies and ensure accurate benefits administration.
Education
Phlebotomy Certification, Phlebotomy Techniques, Medical Terminology, Anatomy and Physiology -
First Step Health Agency
Columbus, GA07.2017
High School Diploma -
Cornerstone Christian Academy
Townsend, GA05.2009
Skills
- Proficient in venipuncture and specimen collection (7 years)
- Knowledge of infection control practices (7 years)
- Strong communication and interpersonal skills (10 years)
- Detail-oriented with excellent organizational abilities (10 years)
- Familiar with laboratory information system (LIS) (8 years)
- Clerical Experience (10 years)
- Medical scheduling (5 years)
- Computer skills (10 years)
- Software troubleshooting
- Vital signs
- EMR Systems
- Laboratory Experience
Certification
- Certified Phlebotomy Technician (CPT), 01/01/16 - Present
- Basic Life Support (BLS)
- CPR
- HIPAA
References
Available upon request
Timeline
City Carrier (CCA)
United State Postal Service
05.2022 - Current
Phlebotomy Technician
Radias Laboratory/ Addiction Clinic
06.2017 - 05.2022
Phlebotomy Technician
CSL Plasma Center
09.2014 - 04.2017
Customer Service Representative
Results CX
10.2006 - 08.2014
Benefit Specialist
Chime Solutions
03.2005 - 10.2006
High School Diploma -
Cornerstone Christian Academy
- Certified Phlebotomy Technician (CPT), 01/01/16 - Present
- Basic Life Support (BLS)
- CPR
- HIPAA
Phlebotomy Certification, Phlebotomy Techniques, Medical Terminology, Anatomy and Physiology -
First Step Health Agency
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