Summary
Overview
Work History
Education
Skills
Timeline
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TYNEKIA BURRIS

Franklinton,LA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail-oriented Phlebotomist with strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using compassionate and caring approach to provide outstanding services to patients.

Overview

7
7
years of professional experience

Work History

Phlebotomist

FMOLHS
Bogalusa, LA
11.2023 - Current
  • Utilized electronic medical record systems to access and update patient information.
  • Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
  • Responded appropriately to emergency situations requiring immediate blood draws or assistance.
  • Performed venipuncture and capillary puncture on diverse patient population.
  • Provided pre-employment drug screenings following established company policies.
  • Monitored inventory levels of supplies, reagents, and consumables for laboratory use.
  • Checked hemoglobin levels of individuals prior to blood donation.
  • Collaborated with healthcare team to provide comprehensive patient care services.
  • Coordinated workflow based on stat, schedule, or outpatient needs.
  • Cultivated positive relationships with patients through effective communication skills.
  • Used heel and finger stick methods to obtain blood from capillaries.
  • Collected samples for specialized testing such as glucose tolerance tests or blood cultures.

Customer Service Specialist

HealthComp
Covington, La
09.2023 - 10.2023
  • I assist members and providers with medical claim status, eligibility and benefits

Physician's Specialist

Apogee Physicians
Slidell, LA
05.2023 - 07.2023
  • Worked along side ER physicians to make sure there schedules and dx codes are correct

Remote Customer Care Representative

Medical Transportation Management
Hammond, LA
11.2022 - 04.2023
  • Managed over 50 member calls every day with positive attitude and focus on member satisfaction
  • Navigated multiple computer systems and applications to find information
  • Responded to customer needs through competent customer service and prompt problem-solving
  • Assisted call-in customers with questions
  • Schedule Non-Emergency Transportation trips
  • Inbound & Outbound calls
  • Achieve KPIs

Direct Service HealthCare Worker

Faith & Hope Independent Living
Greensburg, LA
06.2022 - 10.2022
  • Monitored progress and documented patient health status changes to keep care team updated
  • Maintained clean, sage and well-organized patient environmentDeveloped rapport to create sage and trusting environment for care.
  • Administered medication as directed by physician.
  • Assisted disabled clients to support independence and well-being
  • Venipuncture blood draws
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Provided compassionate and patient-focused care to cultivate well-being
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Assisted with daily living activities, running errands and household chores.
  • Replaced bandages, dressings and binders to care for wounds and encourage healing
  • Scheduled daily and weekly care hours for client caseload.
  • Assisted patients with bathing, grooming, dressing and oral hygiene care both in private residences and facilities.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Collected specimens for laboratory testing and analysis.
  • Monitored vital signs and reported abnormalities to nurses.
  • Pulled and organized file charts, placing appointment reminder calls to patients.
  • Administered medications under supervision of healthcare professionals.
  • Adhered to strict confidentiality protocols concerning patient information.
  • Managed inventory of medical supplies, ordering replacements when necessary.
  • Performed basic, non-invasive medical assistant duties.

Remote Customer Server Representative

Southeastrans
Baton Rouge, LA
03.2022 - 06.2022
  • Cultivated warm relationships with regular customers.
  • Schedule Non-Emergency Medical Transportation trips
  • Verify Insurance and Eligibility
  • Ensure member satisfaction
  • Achieve KPIs
  • Inbound & Outbound Calls
  • Managed over 65 member calls per day to ensure member satisfaction

Patient Access Specialist

St. Tammany Health System
Covington, La
08.2019 - 01.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Contacted insurance companies for patient medical billing operations.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
  • Prepared patient identification band and completed admissions papers.Resolved patient financial problems with guidance from documented guidelines and procedures.
  • Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
  • Performed patient pre-admission, admission, transfer and discharge activities.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Collected and validated patient demographics and insurance information.

Clerical Worker

North Oaks Pediatric Clinic
Hammond, La
07.2017 - 07.2019
  • Produced high-quality communications for internal and external use.
  • Provided clerical support, addressing routine and special requirements.
  • Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Drafted common document templates to reduce time spent creating documents from scratch.
  • Scheduled pediatric appointments and managed inbound and outbound calls.
  • Prepared charts for appointments and messages for Nurse Practitioners and Doctors

Education

Certified Phlebotomist -

Desire School of Phlebotomy
02.2024

Associate of Science - Reimbursement & Coding

Bryant & Stratton College-Online
08.2023

Certificate - Medical Administrative Assistant

Penn Foster
04.2017

Skills

  • Microsoft office - 10 years
  • Excel - 10 years
  • Sales - 4 years
  • Customer care - 10 years
  • Cash handling - 10 years
  • Scheduling - 7 years
  • Receptionist - 7 years
  • Filing - 7 years
  • Inbound Customer Service - 10 years
  • First Call resolution - 10 years
  • Professional telephone demeanor - 10 years
  • Medical terminology knowledge - 7 years
  • Money handling abilities - 7 years
  • Multi-line phone talent - 10 years
  • Route dispatch - 2 years
  • Complaint resolution - 10 years
  • Venipuncture-Phlebotomy - 1 year
  • Paperwork Processing
  • Specimen Preparation
  • Blood collection
  • Venipuncture
  • Hemoglobin Testing
  • Patient support
  • HIPAA Compliance
  • Patient Care
  • HIPAA
  • Specimen handling
  • Venipuncture Expertise
  • Medical terminology knowledge
  • Sanitation and sterilization
  • Quality Control
  • Anatomy and physiology
  • Communication abilities

Timeline

Phlebotomist

FMOLHS
11.2023 - Current

Customer Service Specialist

HealthComp
09.2023 - 10.2023

Physician's Specialist

Apogee Physicians
05.2023 - 07.2023

Remote Customer Care Representative

Medical Transportation Management
11.2022 - 04.2023

Direct Service HealthCare Worker

Faith & Hope Independent Living
06.2022 - 10.2022

Remote Customer Server Representative

Southeastrans
03.2022 - 06.2022

Patient Access Specialist

St. Tammany Health System
08.2019 - 01.2022

Clerical Worker

North Oaks Pediatric Clinic
07.2017 - 07.2019

Certified Phlebotomist -

Desire School of Phlebotomy

Associate of Science - Reimbursement & Coding

Bryant & Stratton College-Online

Certificate - Medical Administrative Assistant

Penn Foster

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TYNEKIA BURRIS