Rex Jackson
Lexington,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to solve complex problems in a variety of industries. Uses independent decision-making skills and sound judgment to positively impact company success and promote organizational efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture.
Overview
8
8
years of professional experience
Work History
Sales Engineer
Shimadzu Scientific Instruments
02.2022 - Current
- Navigated complex negotiations with tact and professionalism, closing deals that maximized profitability while maintaining customer satisfaction.
- Managed technical integration, systems engineering program management, customer support and program management.
- Reviewed customer inquiries to understand project scope while managing internal delivery mechanisms.
- Developed customized proposals that demonstrated a clear understanding of client requirements and offered compelling solutions to meet their unique needs.
- Built and maintained strong relationships with internal stakeholders, including product management, engineering, and customer success teams to ensure seamless coordination on sales initiatives.
- Improved overall customer satisfaction by proactively addressing concerns and resolving issues in a timely manner, demonstrating a commitment to exceptional service.
- Collaborated with cross-functional teams to deliver successful product implementations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
Solutions Manager
Verizon
12.2020 - 01.2021
- Provided excellent customer service by greeting and assisting customers and responded to customer inquiries and complaints
- Provided comprehensive training to team members, resulting in improved performance and skill development.
- Directed and supervised employees engaging in sales, or in performing services for customers/ businesses
- Optimized resource allocation across projects by closely monitoring progress and adjusting schedules as needed.
- Developed and implemented strategic plans for successful project completion, ensuring high-quality deliverables.
- Aligned multi-teams efforts behind unified solution promotion strategies, creating overarching strategies for customer guidance and communication.
Mobile Expert
MarketSource
10.2018 - 12.2020
- Implemented innovative solutions to resolve recurring issues, increasing overall departmental success.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Led product training sessions for new team members, fostering a supportive learning environment and increasing staff expertise.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Chemist
Voyekov Laboratories
04.2018 - 08.2018
- Carried out laboratory tests and experiments to analyze, identify and isolate chemical compounds.
- Equipment calibration and maintenance within validated limits, daily lab reporting
- Managed multiple projects simultaneously, ensuring timely completion within budget constraints while maintaining high-quality output standards.
- Performed technical laboratory functions in compliance with regulatory agencies and OSHA safety requirements.
- Collaborated with interdisciplinary teams to solve complex problems in product development and scaleup.
Pharmacy Technician
Walgreens
05.2016 - 01.2018
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Expedited insurance claim resolutions by collaborating with healthcare providers and insurance companies on patients'' behalf.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
Education
Bachelor of Science - Chemistry (Biochemistry Track)
University of Kentucky
Lexington, KY12.2021
Skills
- Procedure Development
- Processes and procedures
- Strategic Planning
- Detail Oriented
- Relationship Building
- Team Leadership
- Technical understanding
- Cross-Functional Collaboration
- Documentation And Reporting
- Project scope
Other Skills
Customer Focus & Orientation, Highly Proficient, 10/2019
Languages
Spanish
Professional Working
Timeline
Sales Engineer
Shimadzu Scientific Instruments
02.2022 - Current
Solutions Manager
Verizon
12.2020 - 01.2021
Mobile Expert
MarketSource
10.2018 - 12.2020
Chemist
Voyekov Laboratories
04.2018 - 08.2018
Pharmacy Technician
Walgreens
05.2016 - 01.2018
Bachelor of Science - Chemistry (Biochemistry Track)
University of Kentucky
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