Rexie Caoile
Kahului,USA
Summary
Operations management professional with a strong track record in enhancing customer satisfaction and streamlining processes. Demonstrated success in training staff and resolving conflicts, fostering a collaborative work environment that drives team performance.
Overview
29
29
years of professional experience
Work History
Assistant Manager
Vans
Kahului, HI
07.2025 - Current
- Trained and mentored team members on customer service and sales techniques.
- Supported management of daily store operations and inventory levels to ensure efficient workflow.
- Resolved customer inquiries and complaints effectively and efficiently.
- Led staff meetings to align team on goals and performance expectations.
- Collaborated with marketing to execute promotional events and campaigns.
- Implemented visual merchandising standards to enhance store presentation.
- Analyzed sales data to identify trends and inform product selection.
- Fostered a positive work environment through team-building activities that encouraged collaboration.
Assistant General Manager
Victra Verizon Wireless
Kahului, HI
10.2017 - 12.2025
- Trained and motivated employees to enhance team performance and achieve operational goals.
- Collaborated with General Manager on marketing initiatives that increased brand visibility and supported sales growth.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Managed inventory by ordering accurate stock levels and implementing corrective actions to optimize profitability.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Customer service, inventory control, assist customers with cell phone inquiries, troubleshooting cell phones and transferring data from old phone to new phones
- Handled cash accurately and prepared deposits.
Recreations
Grand Wailea Resort
02.2006 - 03.2014
- Assisted guests with chair and umbrella set-ups, enforced safety rules around pool deck, provided wristbands and towels, and facilitated Cabana reservations and services.
- Delivered attentive and courteous service to enhance guest experience.
- Collaborated with team members to support daily operations and maintain service quality.
- Collaborated with team members, offering assistance and direction.
- Communicated clearly with team members and clients in both speech and writing.
- Adapted quickly to changing demands in high-pressure settings.
- Contributed effectively both alone and within team settings.
- Quickly grasped new concepts and adjusted to changing circumstances.
Associate Manager
Pac Sun
10.2001 - 02.2006
- Delivered customer service, managed merchandising, set floor sets, controlled inventory, maintained clean and safe environment, opened and closed store, and ensured associate duties were met as shoe department manager.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Resolved conflicts among team members through negotiation and active listening.
- Successfully managed multiple high-priority tasks simultaneously while maintaining strict deadlines ensuring optimal resource allocation.
- Increased team productivity by implementing effective project management strategies.
3rd Key Associate
Samsonite Luggage Company
10.1997 - 10.2001
- Oversaw store operations including opening and closing, managed inventory, executed floor sets, and delivered customer service.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Coordinated multiple projects concurrently, ensuring all details were meticulously addressed.
Education
High School - General Studies, Food Service
Baldwin High School
Wailuku, HI06-1997
Skills
- Reservation management
- Customer service
- Sales support
- Operations management
- Computer proficiency
- Staff training and development
- Conflict resolution
- Calm under pressure
- Team collaboration
Timeline
Assistant Manager
Vans
07.2025 - Current
Assistant General Manager
Victra Verizon Wireless
10.2017 - 12.2025
Recreations
Grand Wailea Resort
02.2006 - 03.2014
Associate Manager
Pac Sun
10.2001 - 02.2006
3rd Key Associate
Samsonite Luggage Company
10.1997 - 10.2001
High School - General Studies, Food Service
Baldwin High School