Reya Valencia
Summary
Motivated retail professional with strong customer service skills, and product knowledge. Skilled in achieving sales targets through effective communication and understanding of customer needs. Known for problem-solving, improving store layout for better product visibility, and creating positive shopping interactions that increase customer loyalty.
Overview
8
8
years of professional experience
Work History
Budtender/Receptionist
Connected Cannabis
Stockton, CA
10.2023 - 03.2025
- Operated cash registers to process payments from customers.
- Assisted customers in selecting products based on their needs and preferences.
- Greeted customers to determine wants or needs.
- Answered store and merchandise questions and led customers to wanted items.
- Executed customer-first culture through thoughtful communication and comprehensive product knowledge.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Budtender
Packs
Stockton, CA
02.2022 - 10.2023
- Advised customers on various products such as effects, flavors, potency levels, and prices.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Participated in team meetings to discuss sales goals and strategies.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers with a friendly and inviting attitude.
- Assisted customers in selecting products based on their needs and preferences.
- Operated cash registers to process payments from customers.
Sales Representative
Loudpack
Northern California, CA
05.2018 - 03.2020
- Cultivated trusting and loyal professional relationships with customers and thoroughly addressed customer concerns to reach mutually profitable solutions.
- Conducted market research activities to identify prospective customers and their needs.
- Maintained professionality and efficiency while working closely with leadership.
- Tracked non-sale metrics for demonstrations to help improve future promotions with better information and techniques.
- Increased sales and brand awareness through face-to-face marketing.
- Put together eye-catching displays to attract potential customers and encourage questions.
- Participated in training sessions or seminars related to new product launches or updates.
- Utilized social media platforms to promote brand and interact with audience.
Budtender
CC101
Sacramento, CA
04.2017 - 05.2018
- Maintained knowledge of current cannabis strains, edibles, concentrates, and paraphernalia.
- Greeted customers and promoted various cannabis products.
- Discussed strains, qualities and effects of marijuana for medicinal and recreational needs.
- Organized store by returning merchandise to proper areas and restocked displays.
- Ensured store cleanliness by wiping down surfaces and restocking supplies regularly.
- Utilized point of sale systems to handle transactions accurately and efficiently.
- Provided excellent customer service by answering questions regarding product usage and benefits.
Education
Associate of Arts - Humanities
San Joaquin Delta College
Stockton, CA05-2022
Skills
- Customer education
- Cash handling
- Stock management
- Multitasking and organization
- Staff education and training
- Network development
- Territory sales
- Marketing
- Strong interpersonal skills
- Project management
Timeline
Budtender/Receptionist
Connected Cannabis
10.2023 - 03.2025
Budtender
Packs
02.2022 - 10.2023
Sales Representative
Loudpack
05.2018 - 03.2020
Budtender
CC101
04.2017 - 05.2018
Associate of Arts - Humanities
San Joaquin Delta College