Reyan Fakhouri
Glendale,AZ
Summary
- Accomplished Nurse Manager Director with multifaceted experience in the healthcare field, and track record of success optimizing efficiency, productivity, implementing inventory controls, and cost-effectiveness. A high degree of discretion and urgency in a frequently changing, fast-paced environment ensuring high-velocity decision making and communication.
- Demonstrated ability to lead, manage, supervise, and motivate outstanding healthcare teams in order to provide excellent quality patient care
- Detail-driven with a great work ethic and a drive to exceed benchmark expectations in every endeavor; ability to multitask, and recognized as a trusted innovator that tackles and solves complex problems
- Administrative and referral experience include admissions, assessment, treatment, and education for a broad range of patients
- Strong communication and interpersonal skills, with demonstrated ability to interface effectively with administration, professional and non-professional staff and patients/families
- Participated in direct clinical supervision of field staff
- Developed policies and procedures directly related to office staff, training and clinical education
- Maintained key relationships with primary accounts including physicians, vendors, case managers and patients
- Customer service all-star, building lasting relationships, and strengthening customer loyalty
Overview
27
27
years of professional experience
Work History
Operations Manager
LCS Limousine Car Service LLC
Glendale , AZ
05.2021 - Current
- Operations
- Marketing
- Customer service
- Managing
- Finances
- Enforced federal, state, local and company rules for safety and operations.
- Oversaw financial management, budget management, accounting and payroll activities.
- Managed scheduling, training and inventory control.
- Implemented successful business strategies to increase revenue and target new markets.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Delegated work to staff, setting priorities and goals.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Medical Director
D&D Respiratory Services
Glendale, CA
12.2018 - 07.2021
- Responsible for interviewing, and training new phlebotomist/clinical staff and completing all functions of the phlebotomist positions by ensuring the process of drawing blood is performed according to safety and compliance standards
- Oversees the training, workflow, equipment
- Develop and update workflows/procedures
- Ensures all staff performing venipuncture are competent and perform the procedure accordance with departmental policies and workflows
- Monitors tracks competency assessment of all phlebotomy staff, clinical staff
- Continually maintained and improve the company's reputation and positive image in the markets served
- Manage the daily activities of a clinical team consisting of 25 phlebotomist and 25 nurses at multiple locations
Front End Manager
Fry's MarketPlace Kroger
Phoenix, AZ
07.2014 - 11.2018
- Responsible for driving store performance, sales, profitability, inventory cycles, customer service and associate attitude through merchandising and operational execution
- Prepared and implemented employee schedules for individuals in different departments
- Demonstrated best practices when interacting with customers and employees by solving problems using the company's code of conduct and high level of service
- Hired, trained, scheduled and motivated a team of full and part time employees to provide a fast, positive, and helpful customer experience
- Assisted with P&L responsibility reflecting increases in sales and reductions in operating expenses
Nurse Manager Director
Brewster Family Medical
Brewster, NY
08.2008 - 03.2012
- Provided leadership and oversight of primary care (family medicine, internal medicine and pediatrics), laboratory, and routine services
- Designed and implemented effective program development and support, including all care delivery, operations, and financial outcomes
- Analyzed core care processes and quality measures, making recommendations to improve performance and implement effective programs
- Responsible for all staff activities, including hiring, on-boarding, performance management, competencies and continuing education
- Prepared and managed department and facility budgets, identifying priorities, and ensuring that goals are met
- Established and continuously optimized unit schedules and individual work assignments
- Investigated and independently resolved complaints from staff, physicians and patients by leveraging clinical judgment and unit management expertise
- Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals, including physicians, case managers and social workers
Nurse/Phlebotomist
American Red Cross
San Fernando, CA
06.2005 - 07.2007
- Trained new nurses in proper techniques, care standards, operational procedures and safety protocols to optimize performance and safety
- Gathered laboratory samples, monitored fluids and read test results to make accurate care decisions
- Provided comprehensive data on patient care, hospital procedures and nursing best practices
- Analyzed and observed patients to discover and interpret vitals and telemetry equipment results
Nurse Director/Manager
Brewster Family Medical
Brewster, NY
05.2003 - 12.2005
- Managed all aspects of nursing operations, with responsibility for maintaining highest standards of professionalism, patient care, hygiene, sanitation and procedural compliance
- Supervised over 40 nursing staff in optimizing performance, and meeting personal, physical and cognitive needs of each resident
- Ensured compliance with all facility and regulatory agency standards, policies and procedures, coordinate facility committees, and monitor use of budgeted resources
- Maintained strong relationships with residents, families, physicians and local community
- Assumed full responsibility for operation and management of facility in absence of Facility Administrator or as required
Manager Nurse Director
Putnam Family Medical
Putnam Valley, NY
05.2003 - 12.2005
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency
- Organized and facilitated department head meetings weekly, discussing current census, admissions and discharges and residents' Medicaid applications
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility
Emergency Room Nurse Volunteer/Internship Student
Arrowhead Regional Medical Center
Colton, CA
01.1998 - 05.2003
- Assessed and triage patients, emergency care, psyche assessments, performed blood labs, IV infusions, administered medication and injections, assisted physicians in medical procedures
- Worked with child protective services, occupational health physicals, drug screening
- Monitored progress and documented any patient health status changes, keeping the healthcare team updated
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys
Education
Bachelor's Degree of Science - Health Administration, Emergency Management
University of Phoenix
Tempe, AZ01.2018
Bachelor's Degree of Science - Nursing
Cal State University
San Bernardino, CA01.2003
Skills
- Nurse Director/Manager
- Nursing Leadership
- Direct and Indirect Patient Care
- Patient Advocacy and Education
- Medical Records and Filing Data Entry
- Manager Lab in hospital and Medical Facility
- Emergency Management
- Strong Communicator
- Promotes positive behavior
- Independent judgment
- Decision-making
- Strong problem solving skills
Communityserviceandaffiliations
- American Red Cross
- Homeless of CA
- Arrowhead Regional Medical Center Emergency Department
- Brewster Charities
- Church Volunteer
- Washington/Deer valley schools
Timeline
Operations Manager
LCS Limousine Car Service LLC
05.2021 - Current
Medical Director
D&D Respiratory Services
12.2018 - 07.2021
Front End Manager
Fry's MarketPlace Kroger
07.2014 - 11.2018
Nurse Manager Director
Brewster Family Medical
08.2008 - 03.2012
Nurse/Phlebotomist
American Red Cross
06.2005 - 07.2007
Nurse Director/Manager
Brewster Family Medical
05.2003 - 12.2005
Manager Nurse Director
Putnam Family Medical
05.2003 - 12.2005
Emergency Room Nurse Volunteer/Internship Student
Arrowhead Regional Medical Center
01.1998 - 05.2003
Bachelor's Degree of Science - Health Administration, Emergency Management
University of Phoenix
Bachelor's Degree of Science - Nursing
Cal State University