Reyes Nichole
Danbury,CT
Summary
Diligent worker with strong background in fine dining. Adept at providing exceptional customer service and ensuring elegant dining experience.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for people. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner.
Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
15
15
years of professional experience
Work History
Fine Dining Server
Chucks Steakhouse
Danbury, CT
09.2019 - Current
- Elevated customer service standards by enhancing dining experiences through attentive and personalized interactions.
- Managed multiple tables efficiently, ensuring timely food delivery and guest satisfaction.
- Streamlined service operations by collaborating with kitchen staff to convey orders accurately and improve overall workflow.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Supported needs of large parties of 30+. Attended to specific needs of countless customers daily with a 7-10 table rotation.
Head Prep Cook
Rice And Beans
Danbury, CT
04.2017 - 10.2020
- Improved kitchen efficiency by streamlining food preparation processes and implementing time-saving techniques.
- Ensured workspace cleanliness and organization to uphold health and safety standards.
- Supported the head chef in menu development, contributing ideas based on current culinary trends and customer feedback.
- Coordinated rapid order fulfillment during busy shifts, guaranteeing correct plating and prompt service to enhance customer satisfaction, serving 300 customers in a 3 hour window frame.
- Contributed to a positive work environment by maintaining professionalism under pressure during peak hours.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
Waitress Supervisor
Early Bird Cafe
Ridgefield, CT
07.2011 - 06.2018
- Managed multiple tables efficiently, delivering food and beverages promptly.
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Resolved customer complaints swiftly, maintaining positive dining experiences.
- Developed strong relationships with regular customers, fostering loyalty and engagement.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
Education
Associate of Arts -
Glow & Grow Esthetics
Brookfield, CT07.2026
Skills
- POS system operations
- Strong communication skills
- Detail-oriented
- Exceptional customer service
- Respectful and compassionate
- Problem-solving
- Dependable and responsible
- Multitasking and organization
Languages
Spanish
Limited Working
English
Native or Bilingual
Interests
- Cooking
- Avid Reader
- Strategy Games
Timeline
Fine Dining Server
Chucks Steakhouse
09.2019 - Current
Head Prep Cook
Rice And Beans
04.2017 - 10.2020
Waitress Supervisor
Early Bird Cafe
07.2011 - 06.2018
Associate of Arts -
Glow & Grow Esthetics