Jay Santos
Sylmar,CA
Summary
Energetic and service-driven candidate with extensive experience in the hospitality/ restaurant industry. Known for a bubbly personality that creates exceptional guest experiences while maintaining a high level of professionalism in fast-paced environments. Highly adaptable and quick to learn new systems, team dynamics, and service standards. Dependable and reliable, with a strong work ethic and commitment to delivering outstanding customer service and supporting team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Fine Dining Server
Vivo Italian Kitchen
2023.02 - 2026.02
- Mentored junior staff in fine dining protocols, fostering a collaborative team environment.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
- Suggested wine pairings to go with specific menu items.
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
Server
NBC Sports Grill & Brew
2021.01 - 2023.03
- Delivered exceptional customer service in high-volume dining environment.
- Managed multiple tables efficiently, ensuring timely order delivery and guest satisfaction.
- Collaborated with kitchen staff to streamline food preparation and service processes.
- Trained new servers on menu knowledge, service protocols, and best practices.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Lounge Server
Sheraton Universal Hotel
2020.03 - 2021.04
- Provided exceptional service to guests, ensuring satisfaction and repeat visits.
- Managed multiple tables efficiently, prioritizing guest needs and timely service.
- Maintained cleanliness of lounge area, adhering to health and safety regulations.
- Developed innovative drink specials that increased customer interest and engagement.
- Prepared and delivered cocktails, wine and liquor.
- Suggested courses, drinks and desserts to meet customer needs and accomplish upsell objectives.
Education
MRI Radiology
Smith Chason College
Los Angeles, CA2028-04
High School Diploma -
St. Genevieve High School
Panorama City, CA2019-05
Skills
- Strong communication skills
- POS system operations
- Detail-oriented
- Adaptive learning
- Teamwork and collaboration
- Reliability
Certification
- Food Handlers Card
- RBS (Responsible Beverage Service) Training
- BLS Certified
Timeline
Fine Dining Server
Vivo Italian Kitchen
2023.02 - 2026.02
Server
NBC Sports Grill & Brew
2021.01 - 2023.03
Lounge Server
Sheraton Universal Hotel
2020.03 - 2021.04
MRI Radiology
Smith Chason College
High School Diploma -
St. Genevieve High School