REYES ORDUNO
Eugene,OR
Summary
Detail-focused Title Clerk recognized for high productivity levels and efficient task completion. Skilled in document verification, data entry accuracy, and regulatory compliance, ensuring smooth title processing. Excel in time management, problem-solving, and communication, facilitating effective interaction with clients and cross-functional teams. Bilingual customer service leader with fluency in Spanish and English. Open and clear communication style, with good multitasking skills.
Overview
12
12
years of professional experience
Work History
Title Clerk
Oregon Community Credit Union
Eugene, Oregon
09.2023 - 05.2025
- Posted all payoff checks that were received each day, in a timely manner.
- Posted all ancillary refund checks to the correct loans, or as a refund for the member.
- Posted insurance checks.
- Spoke with dealers and/or members when needed.
- Checked-in/sent-out titles.
- Coordinated with other departments to resolve issues related to titling process.
- Processed applications for new titles, transfers and duplicate titles.
- Assisted customers with questions about the titling process or fees associated with it.
- Translated for multiple departments within the office area.
Dealer GAP Team
Oregon Community Credit Union
Eugene, Oregon
02.2022 - 09.2023
- Helped start the Dealer GAP department.
- Cancelled GAP contracts after members paid off their loan.
- Contacted GAP administrators.
- Contacted dealers when needed.
- Posted GAP refund checks to members accounts.
- Trained new hires when needed.
- Helped other departments with tasks when needed.
Bank Teller
Oregon Community Credit Union
Eugene, Oregon
11.2021 - 02.2022
- Maintained accurate records of all financial transactions.
- Performed cash handling duties including counting currency, coins and checks.
- Processed deposits, withdrawals, transfers, loan payments and other transactions accurately and efficiently.
- Balance the cash drawer daily.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Educated customers about different types of banking services available at the branch.
- Developed strong relationships with customers to ensure repeat business.
- Welcomed customers and offered pleasant service during entire transaction.
Indirect Loan Funder
Oregon Community Credit Union
Eugene, Oregon
09.2021 - 12.2021
- Funded loans that were sent from underwriters.
- Communicated with dealers if discrepancies were found.
- Completed packets in a timely manner.
Sporting Goods Associate
BI MART
Eugene, Oregon
07.2013 - 09.2021
- Developed relationships with customers to increase sales volume and customer loyalty.
- Processed credit card payments and returns and exchanges in accordance with company policy.
- Performed store opening and closing duties as assigned by management.
- Resolved customer complaints promptly and professionally in order to maintain a positive shopping experience.
- Greeted customers and provided assistance with product selection.
- Adhered to all safety policies while handling equipment during receiving process.
- Helped train new employees.
- Operated cash register system accurately to record daily transactions.
Education
High School Diploma -
Churchill High School
Eugene, OR06-2010
Skills
- Refund management
- Document verification
- Data entry
- Financial transaction handling
- Cross-department collaboration
- Issue resolution
- Attention to detail
- Time management
- Accuracy and precision
- Excellent researching skills
- Teamwork
- Excellent listening
- Fluent in spanish
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Title Clerk
Oregon Community Credit Union
09.2023 - 05.2025
Dealer GAP Team
Oregon Community Credit Union
02.2022 - 09.2023
Bank Teller
Oregon Community Credit Union
11.2021 - 02.2022
Indirect Loan Funder
Oregon Community Credit Union
09.2021 - 12.2021
Sporting Goods Associate
BI MART
07.2013 - 09.2021
High School Diploma -
Churchill High School
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