Reyes Portillo
SanJose,CA
Summary
Dynamic Service Manager with a proven track record at Sunnyvale Chrysler Jeep and Ram, excelling in inventory management and customer relationship management. Expert in optimizing processes and ensuring safety compliance, I effectively prioritized tasks to enhance operational efficiency and elevate customer satisfaction. Committed to delivering results through strong communication and performance monitoring.
Overview
16
16
years of professional experience
Work History
Service Manager
Sunnyvale Chrysler Jeep and Ram
Sunnyvake, CA
12.2023 - Current
- Managed daily service operations to ensure customer satisfaction and efficiency.
- Oversaw parts inventory management to maintain adequate stock levels.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Prioritized and delegated daily work tasks to meet anticipated project goals.
- Managed inventory levels of parts necessary for servicing customers' needs.
Senior Material Handler lead
Northrop Grumman
Sunnyvale, California
01.2022 - 01.2023
- Operated forklifts to transport materials within the facility.
- Managed inventory levels and organized warehouse storage efficiently.
- Conducted regular inspections of equipment and safety protocols.
- received ferrous and non ferrous materials and input in SAP system and prepare them for inspection or dispatch to different store rooms
- monitoring activities within department and storage area to meet priorities.
- using forklifts, hand trucks, operate crane, computer terminals, racks, hand tools and tape measures to maximize space for proper storage.
- prioritize production materials for inspection, handle various types of materials, finished and purchased parts, tools and supplie, bulk oils and paint.
service and parts advisor/coordinator
Normandin Chrysler Dodge Jeep Ram FIAT
San Jose, California
05.2009 - 05.2021
- over 10 years experience working on the automotive and maintenance environment
- over 10 years experience in material handling and storing different material types, tools, supplies and hazardous materials.
- worked in parts department using hand tools, hammer, measuring tape, weigh scales and power drills.
- worked with hand carts, pallet jacks and forklift to unload and load engines, transmissions, front and rear differential assemblies and store on racks.
- using computer systems Reynolds and Reynolds, CDK, to print work orders and create or receive purchase orders.
Education
Bachelor of Science - Sociology And Political Science, Pre Law
San Jose State University
San Jose, CA12-1998
Skills
- Inventory management
- Customer relationship management
- Process optimization
- Safety compliance
- Data entry accuracy
- Effective communication
- Performance monitoring
Languages
English
Professional
Spanish
Professional
Timeline
Service Manager
Sunnyvale Chrysler Jeep and Ram
12.2023 - Current
Senior Material Handler lead
Northrop Grumman
01.2022 - 01.2023
service and parts advisor/coordinator
Normandin Chrysler Dodge Jeep Ram FIAT
05.2009 - 05.2021
Bachelor of Science - Sociology And Political Science, Pre Law
San Jose State University
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