Summary
Overview
Work History
Education
Skills
Timeline
Generic

REY-MICHAEL CRUZ

N. Las Vegas,NV

Summary

Goal-orientated employee, seeking to further experience and skills within the workplace. Hardworking and willing to work a flexible schedule, including weekends and holidays. Highly-motivated, with over 5 years of working in a fast-pace working environment.

Overview

13
13
years of professional experience

Work History

Virtual Service Advisor

Tesla Inc
08.2023 - Current
  • Maintained high customer satisfaction standards to meet or exceed targets of 30 tickets prepared per day.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Documented problems and corrective actions to maintain records.
  • Examined service history and provided initial inspection of vehicle to identify issues.
  • Investigated and resolved customer inquiries and concerns quickly.

Pasts Advisor

Tesla Inc
07.2022 - 08.2023
  • Ordered parts from various distribution centers to fulfill repair orders.
  • Assist Technician with sourcing parts when needed
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Maintain inventory accuracy through daily counts.

Service Advisor

Tesla Inc.
01.2019 - 07.2022
  • Contact and confirm customer concerns for all upcoming appointments as well as determine if customer concern is a Mobile Service Capable repair.
  • Greet and assist all customers upon arrival into Service Department.
  • Intake customer upon arrival for scheduled appointment. Verify concern, determine estimated time of completion as well as provide other form of transportation while vehicle is in for service.
  • Answer phones, emails, and follow ups for voicemails.
  • Coordinate with Delivery/Sales department for any internal vehicle or pre-delivery vehicle concerns for Service department to address.
  • Provide repair summary to customer upon vehicle pick up, pull vehicle up to service drive entrance, and walk customer to vehicle.

Service Assistant

Tesla
05.2017 - 12.2018
  • Quality Check of repairs and performing courtesy inspection to services vehicles.
  • Clean and maintain customer loaner vehicles as well as clean customer vehicles.
  • Detail PDI/CPO vehicles prior to delivery.
  • Valet customer vehicles to and from service center.
  • Receive and inspect vehicles transported to service center.

Purchasing and Receiving Assistant

Hakkasan
01.2016 - 05.2017
  •  Cleaned and maintained the warehouse in compliance with OSHA safety standards.
  • Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
  • Properly inspect produce, and any food product for condition and proper temperature.
  • Pull all assigned requisitions and stock assigned area.
  • Properly place order to replenish warehouse for the following days orders.
  • Buy in all purchase order invoices for the appropriate venue. 

Ramp Lead/Ramp Supervisor

Worldwide Flight Services
04.2015 - 12.2016
  • Trained on operation of various aircrafts, including MD80, Boeing 757, and Airbus a380
  • Loaded, stowed and unloaded baggage, cargo and freight, and submitted completed documentation to management.
  • Assigned job duties among teams of three, as well as individual work.
  • Loaded, unloaded and transported cargo weighing up to 1000 pounds between terminals and aircraft.
  • Communicated with all Ramp Leads, Supervisors and Operations Managers.

Bartender/Bar Porter

Santa Fe Station
07.2013 - 04.2015
  • Maintained familiarity with the latest in mixology, bar equipment and sanitation standards.Prepared mixed drinks; poured wine, beer and nonalcoholic beverages.
  • Maintained bar stocks, replenishing daily as necessary.
  • Stocked all cooler and storage areas while maintaining cleanliness.
  • Operated a POS system to itemize and complete an average of 30 customer purchases.
  • Provided an elevated customer experience to reassure the return of new customers.

Ramp Lead

Airport Terminal Services
04.2011 - 03.2013
  • Transported baggage to and from aircraft.
  • Cleaned aircraft cabin, and performed proper security procedures during cleaning.
  • Successfully completed Ramp Lead training to expand skills.
  • Maintained proper safety procedures during turn flights.


Education

High School Diploma -

Shadow Ridge High School
Las Vegas, NV
2008

Skills

  • Calm under pressure
  • Friendly
  • Active listening skills
  • Exceptional communication skills
  • Quick learner
  • Team Player
  • Cooperative
  • Determined


Timeline

Virtual Service Advisor

Tesla Inc
08.2023 - Current

Pasts Advisor

Tesla Inc
07.2022 - 08.2023

Service Advisor

Tesla Inc.
01.2019 - 07.2022

Service Assistant

Tesla
05.2017 - 12.2018

Purchasing and Receiving Assistant

Hakkasan
01.2016 - 05.2017

Ramp Lead/Ramp Supervisor

Worldwide Flight Services
04.2015 - 12.2016

Bartender/Bar Porter

Santa Fe Station
07.2013 - 04.2015

Ramp Lead

Airport Terminal Services
04.2011 - 03.2013

High School Diploma -

Shadow Ridge High School

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REY-MICHAEL CRUZ