KALAN CLARK
PNC Bank, NA
Newton,NC
9
years of professional experience
Proactive CCC Sales and Service, Personal Banker, Teller, Cashier, and Leasing Officer with a strong background in fast-paced environments. Skilled in customer service, transaction accuracy, and lease negotiations. Known for quick learning, excellent communication, and dedication to improving processes and fostering positive relationships.
Professional advisor with strong focus on achieving results and fostering team collaboration. Skilled in strategic planning, problem-solving, and client relationship management. Known for adaptability and reliability in dynamic environments. Prepared to deliver impactful solutions and drive success in any advisory role.
Work History
VPA - Virtual Payment Advisor
8 Years- Self-motivated, with a strong sense of personal responsibility. Adapted swiftly to fast-paced environments, contributing to team objectives. Skilled at working independently and collaboratively in a team environment. Proven ability to learn quickly and adapt to new situations. Excellent communication skills, both verbal and written. Demonstrated respect, friendliness and willingness to help wherever needed. Passionate about learning and committed to continual improvement. Managed time to complete tasks within deadlines, ensuring smooth operations. Paid attention to detail while completing assignments. Used critical thinking to break down problems, evaluate solutions and make decisions. Learned and adapted quickly to new technology and software applications. Organized and detail-oriented with a strong work ethic. Supported day-to-day operations, collaborating effectively with team members to enhance workflow. Worked well in a team setting, providing support and guidance. Adaptable and proficient in learning new concepts quickly and efficiently.
- Processed account openings, maintenance requests, and transaction activity with accuracy and compliance.
- Prepared tailored proposals, presentations, and outreach materials for sales conversations.
- Maintained accurate CRM records for contacts, activities, and opportunity status.
- Reviewed invoices, payment requests, and expense reimbursements prior to approval.
- Advised merchants on payment processing solutions aligned with business needs and transaction volumes.
- Resolved payment gateway, terminal, and settlement issues with timely support and clear communication.
- Explained card network rules, fees, and compliance requirements to reduce processing errors.
- Facilitated seamless transitions for clients switching from other providers, ensuring minimal disruption to their operations.
Sales Associate & Leasing Consultant
10 Months- Guided customers to understand needs and closed deals with a focus on customer satisfaction. Presented vehicles, negotiated prices, coordinated financing, and followed up with clients to enhance overall sales process. Emphasized quantifiable achievements by exceeding sales targets, improving customer satisfaction scores, and increasing revenue through upselling.
- Greeted showroom visitors and assessed vehicle needs to guide product recommendations.
- Presented Toyota features, trim options, and financing paths to support informed buying decisions.
- Followed up internet and phone leads promptly to maintain customer engagement.
Cashier
9 Months- Welcomed customers and helped determine their needs. Worked flexible schedule and extra shifts to meet business needs. Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift. Helped customers complete purchases, locate items, and join reward programs. Assisted customers with returns, refunds and resolved transaction issues. Addressed customer needs and made product recommendations to increase sales. Provided backup support for other departments when needed, showcasing versatility within the retail environment. Ensured compliance with company policies and procedures while processing transactions efficiently.
Leasing Officer
9 Months- Developed strong relationships with local businesses and community organizations, leading to increased referrals of potential renters. Participated in industry conferences and workshops, staying informed on current market trends and best practices for leasing professionals. Achieved timely rent collection through consistent communication and diligent follow-up with tenants. Ensured compliance with Fair Housing laws by regularly attending training sessions and maintaining up-to-date knowledge on relevant legislation changes. Coordinated open house events to showcase available units, leading to an increase in applications received. Improved the overall efficiency of the leasing department by implementing new technologies and software solutions for managing daily tasks. Provided regular updates to property owners regarding occupancy rates, rent collection performance, upcoming lease expirations, or related issues. Negotiated lease agreements for optimal terms, benefiting both the property owner and tenant. Responded to requests and scheduled appointments for property showings. Greeted clients, showed apartments, and prepared leases. Verified tenant incomes and other information before accepting lease applications. Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes. Collected rent and tracked resident payments and information in computer system. Delivered emergency 24-hour on-call service for tenants on building issues.
Education
Highschool Diploma
Associate of Arts - Graphic Design
Skills
Friendly
Positive Attitude
Teamwork and Collaboration
Customer Service Problem-Solving
Time Management
Attention to Detail
Flexible and Adaptable
Dependable and Responsible
Multitasking
Abilities
Excellent Communication Skills
Critical Thinking
Computer Skills
Organizational Skills
Active Listening
Decision-Making
Problem Resolution
Verbal Communication
Organization and Time Management
Calm Under Pressure
Analytical thinking
Time management
Critical thinking
Relationship building
Strategic planning
Training and mentoring
Client engagement
Compliance requirements
Product knowledge
Client relationship management
Goal setting
Risk assessment
Sales strategy
Financial analysis
Teamwork and collaboration
Excellent communication
Organizational skills
Attention to detail
Multitasking Abilities
ADDITIONAL INFORMATION
Notary
Timeline
Sales Associate & Leasing Consultant
Mike Johnson's Hickory Toyota
01.2025 - 11.2025Read More
VPA - Virtual Payment Advisor
PNC Bank, NA
10.2018 - CurrentRead More
Cashier
The Home Dept
01.2018 - 10.2018Read More
Leasing Officer
Mallard Creek Apartments
01.2018 - 10.2018Read More
King's College
Associate of Arts from Graphic Design
Read More
CCCMC-Middle College
Highschool Diploma
Read More