Reymitchy Dalus
Miramar,FL
Summary
Friendly and adaptable with passion for creating welcoming environment. Possesses essential hospitality knowledge and skills in customer service and problem-solving. Committed to enhancing guest experiences and contributing to positive atmosphere.
Overview
9
9
years of professional experience
Work History
Administrative Assistant
Fisher Island Association
Miami Beach, FL
01.2023 - 06.2025
- Manage front desk operations, including greeting visitors and handling inquiries.
- Assist with calendar management, scheduling appointments, and coordinating meetings.
- Maintain office supplies inventory and assist with bookkeeping tasks as needed.
- Attend manager meetings, keep tabs on things that need to worked on.
- Perform data entry tasks accurately and efficiently, maintaining organized records.
- Receive all mails from the postal office, distributes it to each management.
- Respond to emails , respond to follow up calls.
- Provided high level of customer service.
Reservations Sales Associate
St. Regis Bal Harbour
Miami Beach, FL
08.2020 - 12.2022
- Managed customer inquiries and reservations through multiple channels, ensuring timely responses.
- Utilized property management systems to process bookings and updates efficiently.
- Collaborated with team members to streamline reservation processes, enhancing overall customer experience.
- Provided product knowledge and recommendations to assist customers in making informed decisions.
- Analyzed customer feedback to identify areas for service improvement and implemented solutions.
- Coordinated with other departments to ensure seamless service delivery during peak periods.
- Assisted management in analyzing customer feedback, identifying areas for improvement, and implementing changes that elevated service standards across the board.
- Trained new hires on reservation software and procedures, contributing to increased team efficiency and productivity.
- Provided essential support during peak seasons or high-volume periods by effectively multitasking under pressure without compromising quality of service delivery.
- Managed inventory levels accurately through diligent monitoring of cancellations or modifications in reservations.
- Utilized strong communication skills for effective negotiation of group bookings, securing lucrative deals for the company.
- Strengthened relationships with clients by providing exceptional service, leading to repeat business and positive referrals.
Guest Service Agent
The Palms Hotel & Spa
Miami Beach, FL
01.2020 - 03.2022
- Delivered exceptional guest services, ensuring a welcoming atmosphere and addressing inquiries promptly.
- Managed check-in and check-out processes efficiently, enhancing overall guest satisfaction.
- Coordinated with housekeeping to ensure timely room readiness and cleanliness standards were met.
- Assisted in resolving guest concerns, demonstrating strong problem-solving skills and maintaining positive experiences.
- Collaborated with various departments to support hotel events, enhancing guest engagement and experience quality.
- Resolved billing disputes promptly, maintaining professionalism and customer satisfaction throughout the process.
- Maximized revenue by upselling room upgrades and additional services.
- Handled cash transactions accurately, balancing daily reports at the end of each shift.
- Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
- Provided personalized recommendations for attractions and dining options in the area, enhancing guest experiences.
- Assisted guests with reservations, modifications, and cancellations to meet their travel needs.
- Managed group bookings to ensure seamless organization of events and accommodations.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Greeted guests upon arrival and offered assistance.
- Developed strong relationships with repeat customers, fostering loyalty and return visits.
- Collaborated with housekeeping staff to ensure rooms were prepared and available on time.
- Acted as liaison between guests and hotel departments to facilitate communication regarding special requests or concerns effectively addressing any issues that arose during their stay.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Assisted guests with check-ins, account inquiries, and any additional services needed.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
Front Desk Agent
The Hall South Beach
Miami Beach, FL
05.2016 - 01.2017
- Manage front desk operations, including greeting visitors and handling inquiries.
- Assist with calendar management, scheduling appointments, and coordinating meetings.
- Maintain office supplies inventory and assist with bookkeeping tasks as needed.
- Attend manager meetings, keep tabs on things that need to worked on.
- Perform data entry tasks accurately and efficiently, maintaining organized records.
- Receive all mails from the postal office, distributes it to each management.
- Respond to emails , respond to follow up calls.
- Provided high level of customer service.
Education
Business Administration
Miami Dade College
Miami, FL05.2021
High School Diploma -
Miami Central Senior High School
Miami, FL06-2017
Skills
- Book Keeper
- Yardi , Opera PMS , Light-speed, excel and outlook softwares
- Phone etiquette
- Typing speed
- Telephone reception
- Telephone reservations
- Record preparation
- Customer reservations
- Sales
- Problem-solving
- Data entry
- Phone and email etiquette
- Active listening
- Team collaboration
- Customer service
- Detail-oriented
- Microsoft office
- Decision-making
- Relationship building
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Administrative Assistant
Fisher Island Association
01.2023 - 06.2025
Reservations Sales Associate
St. Regis Bal Harbour
08.2020 - 12.2022
Guest Service Agent
The Palms Hotel & Spa
01.2020 - 03.2022
Front Desk Agent
The Hall South Beach
05.2016 - 01.2017
Business Administration
Miami Dade College
High School Diploma -
Miami Central Senior High School